Description

Job Summary:

Under indirect supervision, performs variety of routine and semi-routine clerical duties pertaining to cashiering and servicing of patients/customers with regard to cash, credit, and collection.

Essential Responsibilities:

• Service patients, members, and visitors; acknowledges them in a prompt, courteous and professional manner.
• Maintains general knowledge of current health plan/non plan policies and coverage in accordance w/established Regional standards & communications; keeps abreast of all changes regarding health plan benefits; verifies health plan and/or non-plan financial status; checks for delinquent accounts; informs patient & refers to appropriate area; explains provisions of annual co-payment maximum, coinsurance and/or deductibles policies to patients/ customers.
• Maintains general knowledge of current Regional cash handling & SOX compliance related polices/procedures and communications; keeps abreast of all changes; applies knowledge to all cashiering and cash handling functions; follows all policies and procedures to ensure safety and accountability of organizations financial resources.
• Obtains, extends, computes, and verifies variety of charges pertaining to services rendered, health plan dues, and medications etc; receives cash, check, or credit card for payment; verifies information is accurate on all checks; assures valid authorization is received for all credit card payments; validates checks and credit slips; issues receipts accordingly.
• Investigates resolves or follows-up on complaints and customer service issues; refers difficult problems to lead or supervisor. Operates computerized cashiering system by entering transactions to post appropriate charges for services and supplies. Refunds customers for overpayments of various services within authorized limits; assures all appropriate documents and signatures are obtained; enters refunds in computerized cashiering system.
• Enters adjustments in computerized cashiering system for services rendered according to established guidelines. reconciles supporting documents to appropriate GLs; balances monies, checks, credit card charge drafts daily against cash jacket report and/or transaction reports. Reconciles and resolves any discrepancies; reports to lead or supervisor as appropriate.
• Prepares and processes bank deposits. Prepares and logs deposits for armored car pick up. Orders routine bank deposit supplies for cashiering area; orders and maintains change fund; buys and sells change from department cashiers; resolves any discrepancies. Compiles data and information for special and routine reports, studies, and statistics as requested. Uses up-to-date charge schedules and price lists for use in calculating charges and quoting estimates.
• Operates current office equipment & other cash related equipment; assures all equipment in cashiering area are operating in an acceptable manner; assesses status of equipment malfunctions; resolves when appropriate; reports any unresolved problems appropriately and notifies lead or supervisor.
• Acts as resource for cashiers in other facilities and other departments within own facility to help resolve problems; clarifies policies and procedures, etc.
• Receives, verifies, logs & secures deposit bags from other departments. Prepares (compiles and logs) deposit bags for armored car pick-up. Compiles, analyzes and trends data & information as necessary for special & routine reports, studies, and statistics as necessary.
• Prepares appropriate documents for billing to customer or third party payor; obtains demographics; extends charges; submits to appropriate department; sends discrepancies back to originating department for follow-up; matches and accounts for all ancillary documents.
• Performs variety of duties pertaining to patient appointments; ascertains patients need for routine appointments and schedules appointments according to need or under direction of medical staff; refers to medical staff as appropriate; completes appointment process; enters/updates pertinent patient appointment and registration data in computer; verifies patients insurance eligibility; captures appropriate guarantor and coverage information as appropriate; provides accurate information to enable accurate collections of funds; notifies members of rescheduled or cancelled appointments; compiles data and information for special and routine reports, studies and statistics as requested.

Basic Qualifications:

Experience

• Six (6) months cashier experience in electronic or computerized cash collection system.

Education

• High school diploma; or equivalent combination of education (lesser) & experience may be considered in lieu of requirements.

License, Certification, Registration

• N/A

Additional Requirements:

• Demonstrated knowledge of and skill in oral communication, written communication, customer service, interpersonal relations, detail-oriented, problem solving, adaptability, teamwork, conflict resolution, systems thinking, and prioritization & multi-tasking.
• Talking to co-workers, customers, outside vendors, and on the telephone.
• Reading, writing, speaking and understanding English.
• Training/giving and receiving instructions.
• Mathematical ability, attention to detail (e.g. organization, prioritization, proofing), concentration and alertness.

Preferred Qualifications:

• Cashier experience in financial institution.
• Demonstrated ability to balance drawer.
• Demonstrated knowledge of and skill in any one of word processing, spreadsheet, or database PC applications.
• Appointment registration and scheduling experience. Demonstrated knowledge of healthcare and insurance benefits.
• Post high school coursework.

Primary Location: Hawaii,Honolulu,Honolulu Medical Offices
Scheduled Weekly Hours: 40
Shift: Variable
Workdays: Mon, Tue, Wed, Thu, Fri, Sat, Sun
Working Hours Start: 12:01 AM
Working Hours End: 11:59 PM
Job Schedule: Full-time
Job Type: Standard Worker Location: Onsite
Employee Status: Regular
Employee Group/Union Affiliation: HL5|UNITE HERE|Local 5
Job Level: Entry Level
Department: Honolulu Medical Office - Reception/Cashier-Day - 1208
Pay Range: $24.37 - $25.73 / hour Travel: Yes, 50 % of the Time On-site: Work location is on-site (KP designated office, medical office building or hospital). Worker location must align with Kaiser Permanente's Authorized States policy. Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.
Requisition #: 1391410

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