Description

Job Summary:

Under indirect supervision, verifies insurance eligibility, interviews patients or their representatives to obtain demographic and financial information, records information required for admission. Explains hospital rules and regulations assists patients in completion of required forms; enters information into computer system and distributes documents to appropriate departments. Collects deposits, collects and disburses valuables, collects patient medications, provides patient information and assigns patient rooms.

Essential Responsibilities:

• This description is for recruitment posting purposes only. It has not received full HR review and approval.
• Upholds KPs Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.
• Makes necessary pre-admission arrangements such as sorting diagnostic forms, charts, doctors orders and collating information prior to patients admission; follows-up on delinquent reports as necessary.
• Verifies insurance eligibility and obtains authorizations/ pre-certifications.
• Screens patients and makes referrals to appropriate departments.
• Interviews incoming patients or their representatives to obtain required information and necessary signatures and explains hospital regulations and policies.
• Collects/informs patients/representatives of required co-payments/deposits.
• Completes proper admission forms and prepares patient armbands.
• Makes bed assignments in coordination w/ nursing based on diagnosis and available accommodations.
• Maintains bed tracking system for assigned and vacant beds (nights and weekends).
• Prepares necessary documentation and facilitates communication for patient transfers to/from other facilities.
• Escorts or arranges for escort of patients to assigned room or area.
• Notifies nursing stations of special requirements prescribed by physicians such as bed traction equipment, bed boards, special care, etc.
• Takes instructions from outside facility regarding special equipment/bed requirements.
• Generates and distributes daily census reports.
• Informs physician patient is arriving.
• Handles patient medications upon admission.
• Secures and releases valuables to patients.
• Performs decedent affairs functions as appropriate.
• Provides patient information.
• Performs quality assurance functions in support of established desk quality program.
• KP SERVICE STANDARDS: Follows established service standards as set forth in LMP ABCs. That is, Take Initiative, Take Responsibility, Take Care and Take Pride.
• Demonstrate compliance in all above four (4) areas.
• Examples: Make a positive first impression, protect patient privacy and confidentiality, assume ownership, resolve conflict, show respect, maintain your environment and support your team.
• Performs other related duties as required.

Basic Qualifications:

Experience

• One (1) year general office or medical office experience.
• Typing 30 WPM.
• Knowledge of Medical Terminology and must be able to pass standardized test.
• Must have good verbal and communication skills.
• Ability to work rapidly and accurately with phone, personnel and patient interruptions.
• Proficient in Medical Terminology and ability to pass standardized test.
• Per the National Agreement, current KP Coalition employees have this experience requirement waived.

Education

• N/A

License, Certification, Registration

• N/A

Additional Requirements:

• N/A

Preferred Qualifications:

• - One (1) year hospital admitting experience preferred.
• - Cash collection experience preferred.
• - CRT experience preferred.
• - Ability to demonstrate good mathematical skills preferred.
• - Must read, write and speak English fluently, bilingual preferred.

Notes:

• May float to Zion Medical Center, San Marcos Medical Center, Garfield MOB, Otay Mesa MOB, or San Marcos MOB. Varied times, shifts and locations.

Primary Location: California,San Diego,San Diego Medical Center
Scheduled Weekly Hours: 1
Shift: Variable
Workdays: Sun, Mon, Tue, Wed, Thu, Fri, Sat
Working Hours Start: 12:01 AM
Working Hours End: 11:59 PM
Job Schedule: Call-in/On-Call
Job Type: Standard Worker Location: Onsite
Employee Status: Regular
Employee Group/Union Affiliation: B09|OPEIU|Local 30
Job Level: Entry Level
Department: San Diego Medical Center - Admitting - 0801
Pay Range: $29.26 - $34.2 / hour Travel: Yes, 50 % of the Time On-site: Work location is on-site (KP designated office, medical office building or hospital). Worker location must align with Kaiser Permanente's Authorized States policy. Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.

For jobs where work will be performed in unincorporated LA County, the employer provides the following statement in accordance with the Los Angeles County Fair Chance Ordinance. Criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

Consistently supports compliance and the Principles of Responsibility (Kaiser Permanente's Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state, and local laws and regulations, accreditation, and licensure requirements (where applicable), and Kaiser Permanente's policies and procedures.

Models and reinforces ethical behavior in self and others in accordance with the Principles of Responsibility, adheres to organizational policies and guidelines; supports compliance initiatives; maintains confidences; admits mistakes; conducts business with honesty, shows consistency in words and actions; follows through on commitments.

Job duties with at least occasional or possible access to: (1) patients, the general public, or other employees; (2) confidential protected health information and other confidential KP information (including employee, proprietary, financial or trade secret information); (3) KP property and assets, for example, electronic assets, medical instruments, or devices; (4) controlled substances regulated by federal law or potentially subject to diversion.

Requisition #: 1405681

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