Description

Job Summary:

Under supervision of department administrators, the Internal Medicine clerk is responsible for computer data processing and report generation including steps of data entry, sorting, compilation, printing and distribution of reports. This position maintains comprehensive, networked patient data bases which supports the clinical interventions by physicians, NP/PAs and/or RN care coordinators. Daily responsibilities may include initial review and adjustment of algorithm based computer screening decisions prior to final approval by licensed personnel. The clerk also has ongoing patient contact in scheduling appointments, providing follow-up instructions and screening messages for providers.

Essential Responsibilities:

• Perform computer data entry from patient questionnaires, laboratory reports, messages, provider visit forms and other sources.
• Conduct data searches and generate reports according to established schedule and procedures.
• Print and mail letters and information packets to patients.
• Make follow-up telephone calls to patients regarding return of questionnaires, completion of lab testing and scheduling of appointments recommended by the patients provider, Care Coordinator or Care Manager.
• Answer patient telephone calls and triage to appropriate Provider, Care Coordinator or Care Manager.
• Call in Pharmacy Refills as assigned.
• Retrieve lab results from RMS and enter into department based computer tracking systems.
• Maintain pre-established inventory levels of computer, office and medical supplies at designated care locations.
• Execute changes in patient data fields in the computer program per instruction of the Provider, RN Care Coordinator or Case Manager.
• Generate statistical reports as requested by department administrator.
• Review algorithm based computer screening decisions and adjust as indicated prior to final approval by licensed personnel.
• Order charts from Medical Records as needed or requested by Provider.
• Performs other duties as required.

Basic Qualifications:

Experience

• Medical Terminology or equivalent experience required.
• Good oral and written communication skills.
• Experience with PC and/or MAC compatible computer required.
• Experience with OPAS, KPDS, LMS and REMls required.
• Multi-line telephone experience required.

Education

• N/A

License, Certification, Registration

• N/A

Additional Requirements:

• N/A

Preferred Qualifications:

• Experience with Internal Medicine computer patient management programs preferred.

Notes:

• Strong customer service and communication skills.
• Able to work with public/patient, multi-task and perform in a complex clinic/health care setting.

Primary Location: California,San Diego,Otay Mesa Medical Offices
Scheduled Weekly Hours: 1
Shift: Variable
Workdays: Mon, Tue, Wed, Thu, Fri, Sat, Sun
Working Hours Start: 06:30 AM
Working Hours End: 09:30 PM
Job Schedule: Call-in/On-Call
Job Type: Standard Worker Location: Onsite
Employee Status: Regular
Employee Group/Union Affiliation: B09|OPEIU|Local 30
Job Level: Entry Level
Department: Otay-Mesa Outpatient Med Cntr - Obstetrics/Gyn-Reg Clin - 0806
Pay Range: $27.18 - $31.77 / hour Travel: Yes, 100 % of the Time On-site: Work location is on-site (KP designated office, medical office building or hospital). Worker location must align with Kaiser Permanente's Authorized States policy. Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.

For jobs where work will be performed in unincorporated LA County, the employer provides the following statement in accordance with the Los Angeles County Fair Chance Ordinance. Criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

Consistently supports compliance and the Principles of Responsibility (Kaiser Permanente's Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state, and local laws and regulations, accreditation, and licensure requirements (where applicable), and Kaiser Permanente's policies and procedures.

Models and reinforces ethical behavior in self and others in accordance with the Principles of Responsibility, adheres to organizational policies and guidelines; supports compliance initiatives; maintains confidences; admits mistakes; conducts business with honesty, shows consistency in words and actions; follows through on commitments.

Job duties with at least occasional or possible access to: (1) patients, the general public, or other employees; (2) confidential protected health information and other confidential KP information (including employee, proprietary, financial or trade secret information); (3) KP property and assets, for example, electronic assets, medical instruments, or devices; (4) controlled substances regulated by federal law or potentially subject to diversion.

Requisition #: 1376666

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