Description

Communications Consultant Level III - Health Plan Clinical Contact Center

The Communications Consultant III will provide Market-level Communications and Knowledge Management System (KMS) support for Health Plan Clinical Contact Center Internal Communications (HPCCC). They will support platform transitions and implementation, as well as ongoing support for assigned markets. In addition, the CC III - HPCCC will assist with market-specific initiatives and projects.

Job Summary:

This individual contributor is primarily responsible for assisting in the development of strategic communication plans aligned with organizational strategy and assisting in the implementation of communication efforts. This position develops communications, manages projects or project components, and conducts communication activities.

Essential Responsibilities:

• Pursues self-development and effective relationships with others by proactively providing resources, information, advice, and expertise with coworkers and customers; influencing others through technical explanations and examples; providing occasional mentoring to team members; listening and responding to, seeking, and addressing performance feedback; creating plans to capitalize on strengths and develop weaknesses; anticipating and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback.
• Completes work assignments by applying up-to-date expertise in subject area to generate creative solutions; ensuring all procedures and policies are followed; leveraging an understanding of data, and resources to support projects or initiatives; collaborating cross-functionally to solve business problems; identifying and monitoring priorities, deadlines, and expectations; communicating progress and information; identifying, recommending, and implementing ways to address improvement opportunities; and escalating issues or risks as appropriate.
• Manages projects or project components by coordinating stakeholder contacts; recommending or assigning team resources based on project needs and team member strengths; consulting in the development, analysis, and management of project plans; and coordinating project schedules and resource forecasts.
• Conducts communication activities by providing support to internal and/or external stakeholders; managing and maintaining vendor relationships; communicating the KP brand to ensure positive reputation and recognition; ensuring communications align with KP standards; and ensuring communication activities and performance metrics are documented and tracked.
• Assists in the implementation of communication efforts by consulting with stakeholders on change management and implementation strategies; assessing effectiveness of communications and making modifications as necessary; monitoring key performance indicators and ongoing effectiveness of communications; and ensuring communication plans are implemented on time, on budget, and within agreed upon specifications.
• Assists in the development of strategic communication plans that are aligned with the organizational strategy by working with clients and stakeholders to identify business objectives, key performance indicators, and communication requirements; gathering data and information; obtaining input and resources to fulfill communication plan objectives; coordinating project schedules; identifying and leveraging appropriate audiences and channels; and providing support on a variety of organizational or change management initiatives.
• Develops communications by writing, editing, and producing content for KP communications programs and projects; proofreading and coordinating production of communications materials; ensuring final placement and distribution of materials; updating content on client-specific and internal/external channels; and ensuring content is consistent with the Kaiser Permanente brand and editorial guidelines in terms of tone, manner, and messaging.

Knowledge, Skills and Abilities: (Core)

• Ambiguity/Uncertainty Management
• Attention to Detail
• Business Knowledge
• Communication
• Critical Thinking
• Cross-Group Collaboration
• Decision Making
• Dependability
• Diversity, Equity, and Inclusion Support
• Drives Results
• Facilitation Skills
• Health Care Industry
• Influencing Others
• Integrity
• Learning Agility
• Organizational Savvy
• Problem Solving
• Short- and Long-term Learning & Recall
• Teamwork
• Topic-Specific Communication

Knowledge, Skills and Abilities: (Functional)

• Acts with Compassion
• Business Planning
• Data Mining
• Negotiation
• Project Management
• Social Media
• Strategic Alignment
• Technical Communication
• Traditional and Digital Media
• Vendor Management
• Written Communication

Minimum Qualifications:

• Bachelors degree in Communications, Journalism, English, Humanities, Business, Social Science, or related field and Minimum three (3) years experience in communications, writing, marketing, or a directly related field. Additional equivalent work experience in a directly related field may be substituted for the degree requirement.

Preferred Qualifications:

• One (1) year experience working in a matrixed organization.
• One (1) year experience in a leadership role with or without direct reports.

Primary Location: Oregon,Portland,Nicolai Service Center
Scheduled Weekly Hours: 40
Shift: Day
Workdays: Mon, Tue, Wed, Thu, Fri
Working Hours Start: 08:00 AM
Working Hours End: 05:00 PM
Job Schedule: Full-time
Job Type: Standard Worker Location: Remote
Employee Status: Regular
Employee Group/Union Affiliation: NUE-PO-01|NUE|Non Union Employee
Job Level: Individual Contributor
Department: Appt & Adv Call Ctr-Train/Qual - 0308
Pay Range: $82300 - $106480 / year Kaiser Permanente is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not include the value of our total rewards package. Actual pay determined at offer will be based on years of relevant work experience, education, certifications, skills and geographic location along with a review of current employees in similar roles to ensure that pay equity is achieved and maintained across Kaiser Permanente. Travel: No Remote: Work location is the remote workplace (from home) within KP authorized states. Worker location must align with Kaiser Permanente's Authorized States policy. Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.
Requisition #: 1410966

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