Description

Job Summary:

As a member of the patient care team and under indirect supervision by administrators, performs all aspects of clerical support services for the departments providing home care benefits (i.e., Hospice and Home Health).

Essential Responsibilities:

• Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.
• Coordinates Patient Care Activities:




• Processes referrals for service using multiple mainframe computer system.
• Assists department staff, Patient Care Coordinators, discharge planners, physicians, and patients in coordinating service activities (e.g. home visits, transfers, bereavement, etc.) with scheduling, staffing, tracking and problem solving functions.
• Maintains Home Care Records (Chart and Computerized):




• Creates computerized and chart records for home care patient cases.
• Maintains accurate patient care records through data entry into computerized records and filing into charts.
• Monitors integrity of patient care records by identifying, problem-solving, and correcting errors identified.
• Provides General Office Clerical Support Functions:




• Performs reception duties with quality of service orientation including use of multi-line phone, assisting callers with appropriate level of attention, and distributing incoming/out-going mail and fax transmissions.
• Accesses multiple mainframe computer data bases to assist in coordinating, providing, and documenting home care services.
• Types simple documents using word processing, spreadsheet, and desk-top publishing software applications.
• Monitors and maintains office and medical supplies for appropriate stock levels and integrity.
• Uses copy machine to complete duplication requests, including large, collated, double-sided projects.
• Supports optimal functioning of office equipment (e.g., fax, copier, printers,) by monitoring functioning, re-supplying, and problem-solving.
• Assists with scheduling, payroll, and accounts payable activities.
• Acts as resource to internal and external customers.
• Actively and effectively participates in department quality improvement activities.
• Performs other duties as assigned.
• Assume other activities and responsibilities from time to time as directed.
Basic Qualifications:

Experience

• One year clerical experience or working with the public in a service related industry.
• Typing 35 wpm.
• Familiarity with basis office equipment (e.g., multi-line phones, fax copier, and computer, etc.). Abilities required: Plan, organize, prioritize, and integrate complex multiple tasks;
• Work collaboratively and constructively as a team member;
• Communicate effectively (orally and in writing) with customer service orientation;
• Take initiative, constructively problem solve, and exercise sound judgment in decision making in complex or difficult situations;
• Maintain attention to detail with accuracy;
• Adapt to varying assignments and environments effectively;
• Work independently with minimal indirect supervision.

Education

• Please refer to Minimum Work Experience Section.

License, Certification, Registration

• N/A

Additional Requirements:

• N/A

Preferred Qualifications:

• One year Home Health and/or Hospice or equivalent experience.
• Experience with KPHCP mainframe patient record systems (i.e., CBSS, OPAS, KPDS, and RMSO).
• Experience with personal computer, word processing, spreadsheet and desk top publishing applications.
• Medical Terminology.
• Medical Records experience.

Notes:

• Weekend position
• Scheduled work hours per week will be 20-32.

Primary Location: California,La Mesa,La Mesa Administration Building
Scheduled Weekly Hours: 21
Shift: Day
Workdays: Sat, Sun, Mon
Working Hours Start: 08:30 AM
Working Hours End: 05:00 PM
Job Schedule: Part-time
Job Type: Standard Worker Location: Onsite
Employee Status: Regular
Employee Group/Union Affiliation: B09|OPEIU|Local 30
Job Level: Individual Contributor
Department: San Diego Admin Offices 1 - Local Administration - B - 0801
Pay Range: $27.18 - $31.77 / hour Travel: Yes, 5 % of the Time On-site: Work location is on-site (KP designated office, medical office building or hospital). Worker location must align with Kaiser Permanente's Authorized States policy. Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.

For jobs where work will be performed in unincorporated LA County, the employer provides the following statement in accordance with the Los Angeles County Fair Chance Ordinance. Criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:


• Consistently supports compliance and the Principles of Responsibility (Kaiser Permanente's Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state, and local laws and regulations, accreditation, and licensure requirements (where applicable), and Kaiser Permanente's policies and procedures.
• Models and reinforces ethical behavior in self and others in accordance with the Principles of Responsibility, adheres to organizational policies and guidelines; supports compliance initiatives; maintains confidences; admits mistakes; conducts business with honesty, shows consistency in words and actions; follows through on commitments.
• Job duties with at least occasional or possible access to: (1) patients, the general public, or other employees; (2) confidential protected health information and other confidential KP information (including employee, proprietary, financial or trade secret information); (3) KP property and assets, for example, electronic assets, medical instruments, or devices; (4) controlled substances regulated by federal law or potentially subject to diversion.

Requisition #: 1383123

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