Description

Job Summary:

Under supervision, provides clerical support to the department by composing and editing departmental correspondence, communications and documents; collecting and maintaining written information / records / files; scheduling and arranging for departmental meetings; preparing regular and periodic reports; ordering supplies; providing departmental telephone coverage; providing reception for designated areas.

Essential Responsibilities:

• Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.
• Performs a variety of clerical duties; including but not limited to staffing, schedules, MD payroll, employees timecard recording etc.
• Provides telephone reception. Takes and returns messages.
• Assists members in obtaining medical services. Completes forms associated with member services. Provides member/family/visitor instruction and information as directed.
• Uses computerized systems to enter and retrieve member data. Assists in tracking of member appointments. Books appointments.
• Assists in Quality Improvement projects as directed. Promotes quality of service by serving as a resource to members/visitors.
• Orders and maintains equipment and supplies.
• Demonstrates support of the philosophy and complies with the policies and procedures of the organization.
• Apply correct medical terminology, format and abbreviations. Type medical and research papers for publication. Create graphs and charts. Collect and compile cumulative data and statistics. Complete worksheets by tallying activities. Construct statistical tables.
• Establishes and maintains courteous, cooperative relations with the public, patients, and other personnel. Promotes, ensures, and improves customer service to internal/external customers by demonstrating skills which are consistent with the organizations philosophy of providing extraordinary customer relations and quality of service.
• Performs other related duties as required.

Basic Qualifications:

Experience

• Typing 30 wpm or as required by medical center.
• Two (2) years relevant general office experience. Demonstrated ability to compose and edit department correspondence. Demonstrated ability to utilize written and oral communication skills.
• Per the National Agreement, current KP Coalition employees have this experience requirement waived.

Education

• High School Diploma/GED required.

License, Certification, Registration

• N/A

Additional Requirements:

Preferred Qualifications:

• Knowledge of Medical Terminology.
• Excellent customer service skills.
• Confronts conflict situations constructively.
• Experience with booking in HealthConnect.

Primary Location: California,San Diego,Mission Road Administration Building A
Scheduled Weekly Hours: 1
Shift: Day
Workdays: Mon, Tue, Wed, Thu, Fri,
Working Hours Start: 08:30 AM
Working Hours End: 05:00 PM
Job Schedule: Call-in/On-Call
Job Type: Standard Worker Location: Onsite
Employee Status: Regular
Employee Group/Union Affiliation: B09|OPEIU|Local 30
Job Level: Entry Level
Department: San Diego Admin Offices 1 - Mbr Education - Misc - 0806
Pay Range: $28.54 - $33.36 / hour Travel: Yes, 10 % of the Time On-site: Work location is on-site (KP designated office, medical office building or hospital). Worker location must align with Kaiser Permanente's Authorized States policy. Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.

For jobs where work will be performed in unincorporated LA County, the employer provides the following statement in accordance with the Los Angeles County Fair Chance Ordinance. Criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

Consistently supports compliance and the Principles of Responsibility (Kaiser Permanente's Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state, and local laws and regulations, accreditation, and licensure requirements (where applicable), and Kaiser Permanente's policies and procedures.

Models and reinforces ethical behavior in self and others in accordance with the Principles of Responsibility, adheres to organizational policies and guidelines; supports compliance initiatives; maintains confidences; admits mistakes; conducts business with honesty, shows consistency in words and actions; follows through on commitments.

Job duties with at least occasional or possible access to: (1) patients, the general public, or other employees; (2) confidential protected health information and other confidential KP information (including employee, proprietary, financial or trade secret information); (3) KP property and assets, for example, electronic assets, medical instruments, or devices; (4) controlled substances regulated by federal law or potentially subject to diversion.

Requisition #: 1410005

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