Description

Technical Summary:

This Senior Managerial Consultant role plays a pivotal role in facilitating and driving the overall strategy, execution, prioritization of business initiatives, and business transformation needed to support the optimization of our Multi-State Line of Business that will shape how Kaiser Permanente supports our customers and channel partners. This role supports a critical, enterprise-wide initiative, ensuring alignment across Sales & Account Management teams, key stakeholders across multiple business functions, and Go to Market systems and technology. As a trusted strategic partner to our Large Group and multi-market Lines of Business, this Senior Managerial Consultant will scope, launch, and help us scale our operating model for Multi-Market business to significantly enhance the experience of our market-facing teams as well as the customer and broker experience. Through strong relationship-building, understanding of the business needs, and a clear vision of the future state, this senior consultant ensures successful execution, adoption, and long-term stabilization of organizational change.

The Managerial Consultant VI, serves as a lead expert in the development and implementation of business initiatives, systems, and/or processes to a desired future state. Manages complex, highly visible or specialized cross-functional projects/programs, and serves as a lead expert in the proactive monitoring and identification of project, program, and/or business risks. Designs, leads, and serves as a lead expert for change management plans associated with business initiatives. Serves as a lead expert in the assessment of strategic performance metrics to support business initiatives. Participates in vendor management as required. Monitors compliance of work activities by ensuring business plans and team members adhere to relevant policies and procedures.

Job Summary:

Serves as an expert consultant to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of strategic business initiatives and projects/programs across multiple functional tracks or complex workstreams. Drives business strategy, organizational alignment, and prioritization of business initiatives. Leads the work of project/program team members by requesting and coordinating internal and/or external resources. Serves as a lead expert in the development and implementation of business initiatives, systems, and/or processes to a desired future state. Manages complex, highly visible or specialized cross-functional projects/programs, and serves as a lead expert in the proactive monitoring and identification of client, project, program, and/or business risks. Designs, leads, and serves as a lead expert for change management plans associated with business initiatives. Serves as a lead expert in the assessment of strategic performance metrics to support business initiatives. Participates in vendor management as required. Monitors compliance of work activities by ensuring business plans and team members adhere to relevant policies and procedures.

Essential Responsibilities:

• Promotes learning in others by communicating information and providing advice to drive projects forward; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; provides actionable feedback to others, including upward feedback to leadership; influences, mentors, and coaches team members. Practices self-leadership; creates, evaluates, and responds to the strengths and weaknesses of self and unit or team members. Leads the adaptation to competing demands and new responsibilities; adapts to and learns from change, challenges, and feedback. Fosters open dialogue amongst team members.
• Drives the execution of multiple work streams by identifying member and operational needs; translates business strategy into actionable business requirements; develops and updates new procedures and policies. Gains cross-functional support for objectives and priorities; determines and carries out processes and methodologies; solves highly complex issues; escalates and resolves issues as appropriate; sets standards and measures progress. Develops work plans to meet business priorities and deadlines; coordinates, obtains and distributes resources. Removes obstacles that impact performance; guides performance and develops contingency plans accordingly; influences the completion of project tasks by others.
• Serves as an expert consultant to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of strategic business initiatives and projects/programs across multiple functional tracks or complex workstreams by identifying and ensuring representation and inclusion of appropriate stakeholders; building rapport and partnerships with key stakeholder teams, third party vendors, and senior executive management; partnering with stakeholders to develop goals and set the prioritization of deliverables; leading the development of a menu of solutions for complex, competing, or ambiguous requests; driving discussions regarding the involvement of business processes (e.g. change management, communication) and facilitating decisions necessary for the delivery of business initiatives; communicating and resolving tough issues with stakeholders while maintaining an independent perspective; and making formal presentations and providing reports to senior executive level audiences.
• Drives business strategy, organizational alignment, and prioritization of business initiatives by working closely with senior executives to facilitate the development, refinement, and articulation of the business strategy; defining, developing, and evaluating performance metrics, standards, and methods to establish business success; leading the development of strategic roadmaps for solution development and deployment; collaborating with senior cross-functional stakeholders, often with competing/conflicting objectives to ensure cohesive and reachable metrics; refining strategic plans and performance metrics as appropriate; and managing complex initiatives or portfolio to ensure delivery of measurable results and alignment with strategic objectives.
• Leads the work of project/program team members by requesting and coordinating internal and/ or external resources based on the alignment of team member skills and project/program demands; delivering and promoting strategic vision and objectives to team members; and delivering performance feedback to team members supervisors and leadership as appropriate.
• Leads and provides expertise to a team of consultants in the development of requirements for large-scale, complex, or specialized business, process, or system solutions across business domain(s) by leveraging partnerships with stakeholders and cross-functional teams as appropriate; leveraging multiple business requirements gathering methodologies to identify business, functional, and non-functional requirements; and leading and overseeing the development and documentation of comprehensive business cases to assess the costs, benefits, and ROI of proposed solutions.
• Serves as a lead expert in the development and implementation of business initiatives, systems, and/or processes to a desired future state by maintaining a comprehensive understanding of how current processes impact business operations across multiple domains; mapping current state against future state processes; leveraging stakeholder partnerships to identify the operational needs and impact of requirements on upstream and downstream solution components; providing options and recommendations to senior executive management and business stakeholders on how to integrate solutions and deliverables with current systems and business processes across regions and domains; identifying and validating value gaps and opportunities for process enhancements or efficiencies; and leading the establishment of appropriate governance and workgroup infrastructures to accomplish strategic outcomes.
• Manages complex, highly visible or specialized, cross-functional projects and/or programs by coordinating stakeholders; recommending or assigning team resources based on project needs and team member strengths; consulting in the development, analysis, and management of project/program plans; collaborating on the coordination of project/program scope, schedules, and resource forecasts; proactively monitoring and identifying project/program/business initiative risks, issues, and trigger events; developing mitigation plans and strategies; and resolving or escalating risks or issues as appropriate.
• Serves as a lead expert in the proactive monitoring and identification of client, project, program, and/or business risks, issues, and trigger events by leading and overseeing the development of mitigation plans and strategies; and resolving or escalating risks or issues as appropriate.
• Designs, leads, and serves as a lead expert for change management plans associated with business initiatives by engaging stakeholders to obtain support and buy in for changes; partnering with executive management, project/program champions, and business owners to communicate and align improvement initiatives with business objectives; identifying appropriate change management method and approach; and ensuring stakeholders embrace a change management mindset, understand intent and purpose, and foster a culture of change.
• Serves as a lead expert in the assessment of strategic performance metrics to support business initiatives by building partnerships with data analytic teams to ensure the translation of business requirements into analytic specifications; identifying appropriate data analysis tools and approach to assess business performance; determining suitable data gathering and analysis methods (e.g., process observation, hard data, etc.); defining data requirements and obtaining customer agreements, including customer requirements as appropriate; conducting advanced statistical analyses and/or testing to evaluate the effectiveness of business solutions; identifying and alleviating risks through data-driven analysis; and keeping current on, evaluating, and integrating data analytic trends and best practices to meet the demands of a continuously evolving analytic landscape.
• Serves as a lead advocate for continuous learning and professional development by keeping abreast of cutting edge industry practices, standards, and benchmarks; attending and presenting at roadshows, conferences, training seminars, and/or speaking events as appropriate; leading the ongoing enhancement and innovation of consulting practices, standards, and methods across KP; serving as an advocate to ensure continuous learning and improvement is championed as a people strategy; providing training and guidance to stakeholders as appropriate; and providing ongoing coaching to build a continuous improvement mindset and build capabilities that drive results.
• Participates in vendor management as required by reviewing vendor performance levels; ensuring service level agreements are met; managing vendor invoices; and partnering with Procurement and/or Legal to develop service level and/or scope of work agreements as appropriate.
• Monitors compliance of work activities by ensuring business plans and team members adhere to KP, departmental, and/or business line policies and procedures.

Knowledge, Skills and Abilities: (Core)

• Ambiguity/Uncertainty Management
• Attention to Detail
• Business Knowledge
• Communication
• Critical Thinking
• Cross-Group Collaboration
• Decision Making
• Dependability
• Diversity, Equity, and Inclusion Support
• Drives Results
• Facilitation Skills
• Health Care Industry
• Influencing Others
• Integrity
• Learning Agility
• Organizational Savvy
• Problem Solving
• Short- and Long-term Learning & Recall
• Teamwork
• Topic-Specific Communication

Knowledge, Skills and Abilities: (Functional)

• Applied Data Analysis
• Business Acumen
• Business Process Improvement
• Business Relationship Management
• Change Management
• Conflict Resolution
• Creativity
• Financial Acumen
• Managing Diverse Relationships
• Negotiation
• Process Validation
• Project Management
• Requirements Elicitation & Analysis
• Risk Assessment
• Service Focus

Minimum Qualifications:

• Minimum four (4) years experience in a leadership role with or without direct reports.
• Bachelors degree from an accredited college or university and Minimum ten (10) years experience in consulting, project management, data analytics, operations or a directly related field OR Masters degree in Business Administration, Public Health, Health Services Administration, or related field and Minimum eight (8) years experience in consulting, project management, data analytics, operations or a directly related field OR Minimum thirteen (13) years experience in consulting, project management, data analytics, operations or a directly related field.

Preferred Qualifications:

• Project Management Professional (PMP), Six Sigma, or Scrum Master certification.
• Five (5) years of experience working in a Chief of Staff role.
• Five (5) years of experience working in compensation and benefits consulting.
• Five (5) years of experience working with compensation operations.
• Five (5) years of experience working with consumer experience or care experience.
• Five (5) years of experience working as a broker or consultant in a market facing role for health plans.
• Four (4) years experience in change management.
• Four (4) years project management experience.
• Four (4) years data analytics experience.
• Four (4) years experience in healthcare operations.
• Six (6) years experience consulting in a strategic capacity on highly complex or highly visible projects, programs, or initiatives.
• Six (6) years experience consulting with senior leaders at the VP level or above.
• Six (6) years expereince conducting ROI analysis and quantifying value of business initiatives.
• Six (6) years experience working for an external consulting firm.
• Six (6) years experience working for a management consulting firm.
• Four (4) years experience working with collaboration software (e.g., Sharepoint, MS Teams, etc.).
• Four (4) years experience working with advanced Power Point features.
• Five (5) years of experience in implementing large or complex projects or programs, including strategy, design, launch, and evaluation.
• Five (5) years of experience working with qualitative and quantitative analyses.
• Five (5) years of experience working with qualitative and quantitative analyses.
• Five (5) years of experience in consulting with senior leaders at the VP level or above.
• Five (5) years of experience working in shared services consulting.
• Five (5) years of experience working with hospital operations.
• Five (5) years of experience working in market membership growth.
• Six (6) years experience developing and delivering executive communications.
• Four (4) years experience in human centered design.
• Four (4) years externally facing sales experience.
• Master's degree in Business Administration, Public Health, Health Services Administration, or related field.
• Project Management Professional (PMP) or equivalent project/program management certification.
• Five (5) years of experience working in business optimization and transformation.
• Four (4) years facilitating meetings with work teams or management.
• Three (3) years healthcare experience.
• Four (4) years experience delivering presentations to executive management.
• Four (4) years experience working in a matrixed organization.
• Four (4) years business case experience.
• Four (4) years experience in process improvement.

Primary Location: California,Pasadena,Green Street/IDS

Additional Locations:

• Walnut Creek
• Portland
• Burbank
• Oakland
• Atlanta
• Denver
• Rockville
• Pasadena
• Santa Ana
• San Diego
• Renton

Scheduled Weekly Hours: 40
Shift: Day
Workdays: Mon, Tue, Wed, Thu, Fri
Working Hours Start: 08:00 AM
Working Hours End: 05:00 PM
Job Schedule: Full-time
Job Type: Standard Worker Location: Remote
Employee Status: Regular
Employee Group/Union Affiliation: NUE-PO-01|NUE|Non Union Employee
Job Level: Individual Contributor
Department: Po/Ho Corp - National Acct Regional Team - 7016
Pay Range: $175600 - $227150 / year Kaiser Permanente is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not include the value of our total rewards package. Actual pay determined at offer will be based on years of relevant work experience, education, certifications, skills and geographic location along with a review of current employees in similar roles to ensure that pay equity is achieved and maintained across Kaiser Permanente. Travel: Yes, 10 % of the Time Remote: Work location is the remote workplace (from home) within KP authorized states. Worker location must align with Kaiser Permanente's Authorized States policy. Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.
Requisition #: 1416103

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