Description

Job Summary:

Implements and provides guidance to team on best practices for conducting assessments and determining diagnoses. Provides guidance and feedback and mentors team on communicating to share results, discuss treatment plans, and provide resources. Mentors across teams on member/patient advocacy, anticipating care issues, implementing feedback, and/or responding to complaints, participates in the development of care experience standards and ensures high-quality care experiences, provides guidance on determining the appropriate services for referrals, and implements standards for sharing information with providers. Provides guidance to ensure quality therapy programs and manages the implementation of new programs across teams, implementing adjustments to improve services, as well as coaching team on implementing improvements to programs, and ensures the optimal utilization of programs. Provides guidance across teams on regulatory policies, standards, and procedures to ensure compliance, consulting with Compliance, and implements processes to guide team on documentation, records, and reports according to regulations.

NOTE: In addition to managerial and administrative responsibilities, this role may also be responsible for providing direct psychotherapeutic services to individual patients and/or patient groups as assigned.

Essential Responsibilities:

• Provides developmental opportunities for others; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; works closely with employees to set goals and provide open feedback and coaching to drive performance improvement. Pursues professional growth; develops and provides training and development to talent for growth opportunities; supports execution of performance management guidelines and expectations. Leads, adapts, implements, and stays up to date with organizational change, challenges, feedback, best practices, processes, and industry trends. Fosters open dialogue amongst team members, engages, motivates, and promotes collaboration within and across teams.
• Delegates tasks and decisions as appropriate; provides appropriate support, guidance, and scope; encourages development and consideration of options in decision making. Manages designated work unit or team by translating business plans into tactical action items; oversees the completion of work assignments and identifies opportunities for improvement; ensures all policies and procedures are followed. Aligns team efforts; builds accountability for and measuring progress in achieving results; determines and ensures processes and methodologies are implemented; resolves escalated issues as appropriate; sets standards and measures progress. Fosters the development of work plans to meet business priorities and deadlines; obtains and distributes resources. Removes obstacles that impact performance; identifies and addresses improvement opportunities; guides performance and develops contingency plans accordingly; influences teams to execute in alignment with operational objectives.
• Ensures effective client care by: mentoring others across teams on member/patient advocacy, anticipating care issues, implementing customer feedback, and/or investigating and responding to member/patient complaints to increase satisfaction; participating in the development of member/patient care experience standards and ensuring high-quality member/patient care experience and service across teams; and providing guidance on determining the appropriate services for member/patient referrals and implementing standards for sharing information with providers.
• Manages compliant services by: providing guidance across teams on organizational, state, and federal guidelines as well as regulatory policies, standards, and procedures to ensure compliance, consulting with Compliance when necessary; and implementing processes to guide team on written and electronic documentation, records, and reports according to department, federal, and state regulations.
• Manages high quality counseling services by: providing guidance and feedback to multiple teams facilitating psychological/behavioral interventions; mentoring team on communicating with patients, members, or families to share results, discuss treatment plans, provide resources, and answer questions with empathy and support; and implementing procedures for assessing and treating urgent, high-risk clinical situations (e.g., crisis, suicidal), overseeing results to ensure appropriate interventions and prompt resolutions.
• Manages patient evaluations and diagnoses by: implementing and providing guidance to team on best practices for conducting member/patient assessments and mental health evaluations to determine diagnoses, recommending evidence-based treatment plans, and approaches for identified diagnoses (e.g., individual and group therapy).
• Drives program development and management by: providing guidance, feedback, and best practices to ensure quality and effective therapy programs and managing the implementation of new programs (e.g., in-/out-patient psychotherapy, chemical dependency) across teams, implementing adjustments to improve impact of services; contributing to building systems and processes for outcome management as well as coaching team on recommending and implementing improvements to clinical treatment programs, designs, or protocols; and analyzing the productivity of therapy programs for providers and ensuring the optimal utilization of programs.

Knowledge, Skills and Abilities: (Core)

• Ambiguity/Uncertainty Management
• Attention to Detail
• Business Knowledge
• Communication
• Constructive Feedback
• Critical Thinking
• Cross-Group Collaboration
• Decision Making
• Dependability
• Diversity, Equity, and Inclusion Support
• Drives Results
• Facilitation Skills
• Health Care Industry
• Influencing Others
• Integrity
• Leadership
• Learning Agility
• Organizational Savvy
• Problem Solving
• Short- and Long-term Learning & Recall
• Strategic Thinking
• Team Building
• Teamwork
• Topic-Specific Communication

Knowledge, Skills and Abilities: (Functional)

• Acts with Compassion
• Behavioral Health Practice Protocols and Guidelines
• Behavioral Health Treatment
• Business Documentation
• Clinical Consultation and Supervision
• Clinical Quality Expertise
• Compliance Management
• Conflict Resolution
• Curriculum Development
• Financial Plan Budgeting
• Human Resources Policies & Regulations
• Human Resources Practices and Programs
• Interpersonal Skills
• Legal And Regulatory Requirements
• Medical History
• Mentoring and Coaching
• Psychological Assessments and Diagnostics
• Psychology Knowledge

Minimum Qualifications:

• Minimum two (2) years of experience in a leadership role with or without direct reports.
• Minimum three (3) years of experience in treatment planning.
• Minimum one (1) year of facilitation and development experience of clinical groups and programs.
• Masters degree in Psychology, Counseling, Social Work or related field AND minimum three (3) years of experience in behavioral health or other relevant healthcare field.

• Licensed Professional Clinical Counselor (California) required at hire OR Board Certified Behavior Analyst required at hire OR Licensed Clinical Social Worker (California) required at hire OR Psychologist License (California) required at hire OR Licensed Marriage and Family Therapist (California) required at hire

• National Provider Identifier required at hire
  

Preferred Qualifications:

• Three (3) years of experience working directly or indirectly with individuals with behavioral health conditions.
• One (1) year of experience managing operational or project budgets.

Primary Location: California,Lancaster,Lancaster Mental Health
Scheduled Weekly Hours: 40
Shift: Day
Workdays: Mon, Tue, Wed, Thu, Fri, Sat, Sun
Working Hours Start: 08:00 AM
Working Hours End: 05:00 PM
Job Schedule: Full-time
Job Type: Standard Worker Location: Onsite
Employee Status: Regular
Employee Group/Union Affiliation: NUE-SCAL-01|NUE|Non Union Employee
Job Level: Manager with Direct Reports
Department: 20Th St./Antelope Valley MOB - Mental Hlth/Psychiatry-RegClin - 0806
Pay Range: $171000 - $198000 / year Kaiser Permanente strives to offer a market competitive total rewards package and is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not reflect the full value of our total rewards package. Actual base pay determined at offer will be based on labor market data, internal alignment, and a candidate's years of relevant work experience, education, certifications, skills, and geographic location. Travel: Yes, 50 % of the Time On-site: Work location is on-site (KP designated office, medical office building or hospital). Worker location must align with Kaiser Permanente's Authorized States policy. Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.

For jobs where work will be performed in unincorporated LA County, the employer provides the following statement in accordance with the Los Angeles County Fair Chance Ordinance. Criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

Consistently supports compliance and the Principles of Responsibility (Kaiser Permanente's Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state, and local laws and regulations, accreditation, and licensure requirements (where applicable), and Kaiser Permanente's policies and procedures.

Models and reinforces ethical behavior in self and others in accordance with the Principles of Responsibility, adheres to organizational policies and guidelines; supports compliance initiatives; maintains confidences; admits mistakes; conducts business with honesty, shows consistency in words and actions; follows through on commitments.

Job duties with at least occasional or possible access to: (1) patients, the general public, or other employees; (2) confidential protected health information and other confidential KP information (including employee, proprietary, financial or trade secret information); (3) KP property and assets, for example, electronic assets, medical instruments, or devices; (4) controlled substances regulated by federal law or potentially subject to diversion.

Requisition #: 1412738

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