Description

Job Summary:

Assists in supporting strategic business planning and development by using detailed instructions to help gather data via interviews, surveys, focus groups, and databases for the purposes of defining initiatives to achieve business objectives and informing key business decisions, with day to day supervision. Assists with project execution and management by collaborating with stakeholders within their team and tracking project-related activities to ensure expectations are met. Assists in monitoring and improving existing processes by performing routine processes under direct supervision and following defined requirements and accountable for achieving expected results for the customer. Supports legal, regulatory, and compliance adherence by learning about new or updated organizational and departmental policies, guidelines, and procedures to assist in providing others with information about them. Assists with developing policies and procedures by assisting in data collection to help inform policy development pertaining to applicable functions and scope so that they reflect best practice, quality, and adhere to regulatory requirements, following detailed instructions. Assists with training by learning to develop training requirements to ensure compliance with regulatory and internal standards following clear guidance.

Essential Responsibilities:

• Supports legal, regulatory, and compliance adherence by: learning about new or updated organizational and departmental policies, guidelines, and procedures; and performing routine project related work in accordance with established federal, state, and local policies, guidelines, procedures, laws, regulations, and established service expectations.
• Assists with efforts to develop policies and procedures by: assisting in data collection to help inform policy development pertaining to applicable functions and scope so that they reflect best practice, quality, and adhere to regulatory requirements, following detailed instructions; and assisting to draft internal, function-level policies that adhere to departmental, organizational, and industry guidelines, and standards, using detailed instructions.
• Assists in monitoring and improving existing processes by: performing routine processes under direct supervision, following defined requirements and accountable for achieving expected results for our customer; assisting in the maintenance of processes to increase efficiency of systems; learning to identify new and/or existing business operating models and innovative approaches to solutions support; collecting data to determine the nature and requirements of process related improvements, using detailed instructions; receiving updates with project personnel to gather information and implement process improvements, using detailed instructions; and assisting with drafting documentation to communicate updates, changes, or adjustments to training based on changes to systems, processes, accreditation, or compliance.
• Assists with project execution and management efforts by: collaborating with stakeholders within their team to ensure the project is successfully executed and project-based changes are implemented, following detailed instructions; tracking project-related activities to ensure expectations are met and risks and issues (e.g., scheduling) are identified and escalated, following clear guidance; and learning to manage relationships with clients and stakeholders to ensure that all project-related expectations are clarified, understood, documented, and met.
• Assists in supporting strategic business planning and development by: using detailed instructions to help gather data via interviews, surveys, focus groups, and databases for the purposes of defining initiatives to achieve business objectives and informing key business decisions, with day to day supervision; using detailed instructions to document project inputs, requirements, and potential risks in strategic project plans, with day to day supervision; and collaborating within their team to align on routine project deliverables and timelines.
• Assists with training by: learning to develop training requirements to ensure compliance with regulatory and internal standards following clear guidance; assisting in delivering training programs to stakeholders; and formatting, compiling feedback, drafting, and producing materials for curriculum for a wide variety of operations related activities.
• Pursues effective relationships with others by sharing information with coworkers and members.
• Listens to and addresses performance feedback.
• Pursues self-development; acknowledges strengths and weaknesses, and takes action.
• Adapts to and learns from change, challenges, and feedback.
• Responds to the needs of others to support a business outcome.
• Completes routine work assignments by following procedures and policies and using data, and resources with oversight and management.
• Collaborates with others to address business problems; escalates issues or risks as appropriate; communicates progress and information.
• Adheres to established priorities, deadlines, and expectations.
• Identifies and speaks up for improvement opportunities.

Knowledge, Skills and Abilities: (Core)

• Ambiguity/Uncertainty Management
• Attention to Detail
• Business Knowledge
• Communication
• Critical Thinking
• Cross-Group Collaboration
• Decision Making
• Dependability
• Diversity, Equity, and Inclusion Support
• Drives Results
• Facilitation Skills
• Health Care Industry
• Influencing Others
• Integrity
• Learning Agility
• Organizational Savvy
• Problem Solving
• Short- and Long-term Learning & Recall
• Teamwork
• Topic-Specific Communication

Knowledge, Skills and Abilities: (Functional)

• Business Documentation

Minimum Qualifications:

• High School Diploma or GED, or equivalent OR Minimum one (1) year experience working in a corporate or business office environment.

Preferred Qualifications:

• One (1) year of experience in project management.

Primary Location: California,Pleasanton,Pleasanton Tech Cntr Building B
Scheduled Weekly Hours: 40
Shift: Day
Workdays: Mon, Tue, Wed, Thu, Fri,
Working Hours Start: 08:30 AM
Working Hours End: 05:00 PM
Job Schedule: Full-time
Job Type: Standard Worker Location: Flexible
Employee Status: Regular
Employee Group/Union Affiliation: NUE-NCAL-09|NUE|Non Union Employee
Job Level: Individual Contributor
Department: Oakland Reg - 2000 Broadway - Rsrch-Invstgtr Staffg Mdl Dept - 0201
Pay Range: $29.8 - $38.55 / hour Kaiser Permanente is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not include the value of our total rewards package. Actual pay determined at offer will be based on years of relevant work experience, education, certifications, skills and geographic location along with a review of current employees in similar roles to ensure that pay equity is achieved and maintained across Kaiser Permanente. Travel: No Flexible: Work location is on-site at a KP location, with the flexibility to work from home. Worker location must align with Kaiser Permanente's Authorized States policy. Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.
Requisition #: 1409277

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