Description

Job Summary:

Troubleshoots technical issues with incoming orders; answers inquiries from Kaiser Permanente Optical Departments regarding status of eyewear, optical questions, availability of eyeglass frames and lenses; types eyeglass orders into lab manufacturing systems in a timely manner.

Essential Responsibilities:

• Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal, and local laws.
• Transmits and orders all eyeglasses prescriptions for the SCAL region.
• Inputs, receives, verifies and orders eyeglasses from Optical Lab to branches.
• Processes hand written orders, OPRs, and eyeglasses made from approved external optical labs.
• Ensures information received is accurate and appropriate for prescription.
• Reviews all phases of eyeglass ordering, including all technical procedures of eyeglass selection, any other associated procedures, record keeping, inventory control, phone ordering and understanding of eyeglass prescriptions.
• Processes purchase orders and makes necessary calculations using Optical Lab manufacturing software.
• Prepares activity, usage, and backorder reports.
• Acts as liaison between vendor, Optical Lab, and branches.
• Communicates with branches on an ongoing basis to resolve order issues.
• Answers telephones, emails and electronic messaging systems to provide service to branches.
• Demonstrates accuracy in communication and data entry.
• Ability to use a manual lensometer, neutralize glasses and final inspection.
• Ability to troubleshoot eyeglasses to ensure ANSI Standards are met.
• Other duties as required.

Pay Grade: 13

Basic Qualifications:

Experience

• One (1) year experience in Retail Optical or Optical laboratory setting.
• Per the National Agreement, current KP Coalition employees have this experience requirement waived.

Education

• High School Diploma or GED or equivalent basic skills in English and Math.
• Must pass all iVE learn modules within 90 days of employment.

License, Certification, Registration

• N/A

Additional Requirements:

• Demonstrated ability to perform all phases of eyeglass ordering, including the technical and associated procedures of eyeglass selection, record keeping and inventory control, phone ordering, and understanding an eyeglass prescription.
• Extensive eyeglass product knowledge.
• Excellent customer service skills.
• Exceptional organizational skills.
• Basic Excel and Microsoft Word required as well as ability to read and interpret computer generated reports.
• Typing 40 wpm.
• Demonstrate optical knowledge with attention to quality and accuracy.
• Ability to maintain accurate records.

Preferred Qualifications:

• ABO certification preferred.
• Optical Dispensing experience preferred.

Primary Location: California,Los Angeles,Regional Service Center
Scheduled Weekly Hours: 40
Shift: Day
Workdays: Mon, Tue, Wed, Thu, Fri
Working Hours Start: 08:00 AM
Working Hours End: 04:30 PM
Job Schedule: Full-time
Job Type: Standard Worker Location: Onsite
Employee Status: Regular
Employee Group/Union Affiliation: B01|SEIU|Local 399
Job Level: Entry Level
Department: Regional Service Center - Optical Lab - Administration - 0806
Pay Range: $27.61 - $30.59 / hour Travel: No On-site: Work location is on-site (KP designated office, medical office building or hospital). Worker location must align with Kaiser Permanente's Authorized States policy. Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.

For jobs where work will be performed in unincorporated LA County, the employer provides the following statement in accordance with the Los Angeles County Fair Chance Ordinance. Criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

Consistently supports compliance and the Principles of Responsibility (Kaiser Permanente's Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state, and local laws and regulations, accreditation, and licensure requirements (where applicable), and Kaiser Permanente's policies and procedures.

Models and reinforces ethical behavior in self and others in accordance with the Principles of Responsibility, adheres to organizational policies and guidelines; supports compliance initiatives; maintains confidences; admits mistakes; conducts business with honesty, shows consistency in words and actions; follows through on commitments.

Job duties with at least occasional or possible access to: (1) patients, the general public, or other employees; (2) confidential protected health information and other confidential KP information (including employee, proprietary, financial or trade secret information); (3) KP property and assets, for example, electronic assets, medical instruments, or devices; (4) controlled substances regulated by federal law or potentially subject to diversion.

Requisition #: 1347189

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