Description

Job Summary:

Greets members/patients at curbside and transports to various locations throughout the campus. Maintain wheelchairs and gurneys in proper working order. Makes members/patients and their needs a primary focus of ones actions; develops and sustains productive member/patient relationships. Actively seeks information to understand member/patient circumstances, problems, expectations, and needs. Builds rapport and cooperative relationship with members/patients. Considers how actions or plans will affect members; responds quickly to meet member/patient needs and resolves problems.

Essential Responsibilities:

• Greets members/patients using wheelchairs or gurneys & transports to various locations on the medical campus.
• Assists patients to vehicles.
• May be required to lift patients using proper body mechanics & lifting techniques.
• Responds immediately to patients & medical staff requests; as well as providing basic customer service to patient.
• Communications w/ patients in a kind & caring manner.
• Cleans wheel chairs & gurneys.
• In addition to defined technical requirements, accountable for consistently demonstrating service behaviors & principles defined by the KP Service Quality Credo, the KP Mission as well as specific departmental/organizational initiatives.
• Supports compliance & KPs Code of Conduct by adhering to federal & state laws & regulations, accreditation & license requirements, by policies & procedures.
• Responds appropriately to observed fraud & abuse.
• In addition to defined technical requirements, accountable for consistently demonstrating service behaviors & principles defined by the KP Service Quality Credo, the KP Mission as well as specific departmental/organizational initiatives.
• Also accountable for consistently demonstrating the knowledge, skills, abilities, & behaviors necessary to provide superior & culturally sensitive service to each other, to our members, & to purchasers, contracted providers & vendors.

Basic Qualifications:

Experience

• N/A

Education

• High school Diploma or General Education Development (GED) required.

License, Certification, Registration

• N/A

Additional Requirements:

• Strong customer service skills.
• Position requires moving and transporting patients throughout the entire shift.
• Demonstrated customer service skills, customer focus abilities & the ability to understand KP customer needs.
• In addition to defined technical requirements, accountable for consistently demonstrating service behaviors and principles defined by the Kaiser Permanente Service Quality Credo, the KP Mission as well as specific departmental/organizational initiatives.
• Also accountable for consistently demonstrating the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to each other, to our members, and to purchasers, contracted providers and vendors.

Preferred Qualifications:

• Six (6) months of work experience in a hospital or clinic preferred.

Franklin location Thurs (6:30a-3:00p), Fri (6:30a-3:00p) and Sat (8:00a-6:30p). Rock Creek on Sun (8


Primary Location: Colorado,Denver,Franklin Medical Offices
Scheduled Weekly Hours: 36
Shift: Day
Workdays: Thu, Fri, Sat, Sun
Working Hours Start: 12:01 AM
Working Hours End: 11:59 PM
Job Schedule: Part-time
Job Type: Standard Worker Location: Onsite
Employee Status: Regular
Employee Group/Union Affiliation: C01|SEIU|Local 105
Job Level: Entry Level
Department: Franklin Medical Offices - MRI-General - 1608
Pay Range: $22.06 - $29.88 / hour Travel: Yes, 25 % of the Time On-site: Work location is on-site (KP designated office, medical office building or hospital). Worker location must align with Kaiser Permanente's Authorized States policy. Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Requisition #: 1385082

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