Description

Explore opportunities at Atrius Health, part of the Optum family of businesses. We're an innovative health care leader and multi-specialty group practice, delivering an effective, connected system of care for adult and pediatric patients at 28 practice locations in eastern Massachusetts. Our entire team of providers (physicians, AP/NPs and ancillary clinicians) works collaboratively with a value-based philosophy within our group practice as well as with hospitals, rehab and nursing facilities. Be part of our vision to transform care and improve lives by building trust, understanding and shared decision-making with every patient. Join us and discover the meaning behind Caring. Connecting. Growing together.

Provide administrative and patient support within a clinical department, focusing on scheduling, phone coverage, outreach calls, greeting patients, and monitoring the waiting area. Manage the check-out process, including follow-up appointment scheduling, while delivering exceptional customer service to strengthen patient-clinician relationships. Coordinate communication between clinicians, patients, and external referrals to ensure smooth clinical operations.

Primary Responsibilities:

• Schedule and manage patient appointments across MyHealth, phone, and in-person channels; confirm and reconcile data in the EMR
• Greet patients, monitor waiting areas, and verify check-ins while ensuring accurate patient information
• Coordinate check-out process, including scheduling follow-up appointments and processing referrals
• Handle administrative tasks such as completing forms, obtaining prior authorizations, and maintaining updated department documents
• Provide compassionate customer service by answering inquiries, making outreach calls, and resolving patient concerns promptly

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High school diploma or equivalent (GED, HiSET, TASC) required, or certification in medical office administration
• 1+ years in a clinical or customer service setting (degree may substitute for experience)

Preferred Qualifications:

• Associate's degree or completion of a medical office administration program
• Experience with electronic medical records (EMR) or ability to quickly learn EMR systems

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Requisition #: 2331975

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Requirements