Description

Job Summary:

Under direct supervision, schedules initial interview and intake appointments for patients, type correspondence and reports: answers telephone and gives information and performs related clerical duties as directed. Support Kaiser physicians and Therapist in Behavioral Health Service.

Essential Responsibilities:

• Schedules appointments for psychiatric patients on OPAS.
• Contact patients by telephone or correspondence to notify them of appointment changes or to re-schedule.
• Answers telephones and relays messages.
• Answers requests for medical information from outside providers and governmental agencies per Kaiser Permanente protocols.
• Transcribes psychiatric consultation summaries from physician notes.
• File summaries in patient case records and distribute copies to appropriate personnel as directed.
• Maintain confidentiality of medical records.
• Types correspondence, memorandums, forms, reports and statistical reports pertaining to departmental activities.
• Sort and distribute mail (inter-office and postal mail).
• Clerical support: file correspondence and reports, makes copies of documents.
• Call in prescriptions.
• Order lab tests.
• Maintain office supplies and re-order as needed.
• May assist in reception by checking in patients and receiving co-payments.
• Establishes and maintains courteous, cooperative relations with interaction with other personnel, providers, health plan members and the public.
• Call patient from waiting area and place in exam rooms.
• Key DKAs into automated system.
• Arrange for patient admission, transfer, or discharge.
• Arrange for transportation of non-ambulatory patients.
• Complete and forward chart request forms.
• Complete patient processing forms such as admission/discharge documents, chart request, surgery request forms, and obtain patient authorization signatures.
• Complete disability requests for providers.
• Fill out laboratory, x-ray requisitions, and specialized test forms.
• List referrals from physicians.
• Notify appropriate personnel of abnormal lab test results.
• Verify patient/member eligibility.
• Maintain physician and therapist schedules.
• Notify patients of appointments/scheduling changes by phone or mail.
• Prepare physician and therapist schedules.
• Answer member inquiries.
• Explain hospital regulations and policies.
• Explain TRRS policies.
• Transcribes psychiatric consultation summaries of physician notes.
• Type correspondence, memorandums, forms, reports, statistical reports.
• Assist in reception by checking in patients and receiving co-payments.
• File correspondence and reports.
• Copy documents.
• File patient summaries.
• Maintain office supplies and re-order as necessary.
• Request charts.
• Answer and route telephone calls.
• Screen patient calls and take messages for providers.
• Type necessary correspondence. Material and Supplies.
• Clear paper jams and performs routine maintenance.
• Operate copier equipment.
• Assume other activities and responsibilities as directed.
• Coding System: Care
• Government/Regulatory Agencies: med-cal, medicare Equipment/machinery: card imprinting machine, computer terminals (i.e., keyboard and screen), and photocopying machine
• Assume other activities and responsibilities from time to time as directed.

Basic Qualifications:

Experience

- Previous mental health experience
- Typing 40 wpm
- Typing score must be current within one (1) year. Please contact Human Resources for testing
- Proficient with MS Word and Excel
- Excellent organizational and interpersonal skills
- Proficiency with PC required
- Detail orientated

Education

• - High school diploma/GED

License, Certification, Registration

• N/A

Additional Requirements:

• N/A

Preferred Qualifications:

• N/A

Notes:

• Position will support BHS department as needed; to include those on vacation, leave of absences, call outs, and holiday coverage.
• Position in Behavioral Health supporting Psychiatry, Addiction Medicine and Social Medicine.

Primary Location: California,Bakersfield,Bakersfield Behavior Health
Scheduled Weekly Hours: 1
Shift: Variable
Workdays: Mon, Tue, Wed, Thu, Fri, Sat
Working Hours Start: 07:00 AM
Working Hours End: 07:00 PM
Job Schedule: Call-in/On-Call
Job Type: Standard Worker Location: Onsite
Employee Status: Regular
Employee Group/Union Affiliation: B15|UFCW|Local 770
Job Level: Entry Level
Department: Kern Behavioral Health - Mental Hlth/Psychiatry-RegClin - 0806
Pay Range: $25.97 - $29.94 / hour Travel: Yes, 10 % of the Time On-site: Work location is on-site (KP designated office, medical office building or hospital). Worker location must align with Kaiser Permanente's Authorized States policy. Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.

For jobs where work will be performed in unincorporated LA County, the employer provides the following statement in accordance with the Los Angeles County Fair Chance Ordinance. Criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

Consistently supports compliance and the Principles of Responsibility (Kaiser Permanente's Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state, and local laws and regulations, accreditation, and licensure requirements (where applicable), and Kaiser Permanente's policies and procedures.

Models and reinforces ethical behavior in self and others in accordance with the Principles of Responsibility, adheres to organizational policies and guidelines; supports compliance initiatives; maintains confidences; admits mistakes; conducts business with honesty, shows consistency in words and actions; follows through on commitments.

Job duties with at least occasional or possible access to: (1) patients, the general public, or other employees; (2) confidential protected health information and other confidential KP information (including employee, proprietary, financial or trade secret information); (3) KP property and assets, for example, electronic assets, medical instruments, or devices; (4) controlled substances regulated by federal law or potentially subject to diversion.

Requisition #: 1392969

bx2d9wfr1