Description

The RX Operations Manager will oversee operational aspects of the practice focused on process management and improvement, compliance adherence, and development and management of new service offerings development. This role will be responsible for driving strategic initiatives, and ensuring seamless service delivery from project launch through client delivery. The Operations Leader will oversee financial evaluations, renewal strategies, business placements, benchmarking, and project tracking, while fostering strong relationships with carriers, vendors, and internal Mercer teams.

Key responsibilities include:

• Drive process improvements and innovation within RX to enhance operational efficiency and commercial viability.
• Support business growth by enabling expanded service offerings amongst cross-functional teams
• Provide operational support in enabling adherence to compliance related aspects of the practice
• Align departmental goals with overall company objectives
• Oversee daily operations to ensure efficient and effective business processes
• Develop and implement operational strategies aligned with organizational objectives
• Identify inefficiencies and lead continuous process improvement initiatives
• Ensure compliance with legal, regulatory, and company standards; manage risks proactively
• Collaborate with internal and external stakeholders to align operations with business needs
• Lead change management initiatives to adapt operations to evolving business environments
  

Key Candidate Characteristics

• Strategic Thinking: Ability to develop and execute operational strategies.
• Leadership and Team Management: Proven experience leading and motivating teams.
• Operational Excellence: Knowledge of process improvement methodologies.
• Financial Acumen: Skilled in budgeting, forecasting, and cost management.
• Decision-Making: Data-driven and timely decision-making under pressure.
• Communication: Excellent verbal and written skills for stakeholder engagement.
• Change Management: Experience leading organizational change and managing resistance.
• Problem-Solving: Strong analytical skills to identify and resolve operational issues.
• Customer Focus: Commitment to meeting internal and external customer needs.
• Technical Proficiency: Familiarity with operational technologies and software tools.
• Compliance and Risk Management: Understanding of regulatory requirements and risk mitigation.
• Experience: Several years of progressive operational leadership in relevant industries.

#MERHBUS

Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.


Requisition #: MAMCGLOBALR338101EXTERNALENGLOBAL

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