Description

Job Summary:

Manage, implement and support the achievement of business service standards and outcomes in a care delivery district, including primary responsibility for designated medical center(s). Collaborate with district leaders and managers to implement business services work plans and strategies, policies and procedures for current systems and in response to evolving patient experience standards, new product or system initiatives, compliance and regulatory requirements. Lead, engage and manage staff who are responsible for business services.

Essential Responsibilities:

• Leadership: As a member of the Care Delivery Business Services leadership team, contribute to the design and development of standard work and improvement initiatives to meet the business service needs of the organization, care teams and patients. Collaborate with Care Delivery directors and managers within the district to implement business service initiatives and associated processes. Serve as a resource and subject matter expert to district managers to assure that standard work is in place and is being followed related to all areas of patient access, including patient welcome and check-in and/or admit/discharge functions, accurate/timely appointing, and referral/work list/queue processing. Jointly accountable with the district managers for business service metrics/outcomes.
• Operational Excellence:
• For the district - Oversee business service practices in all district medical centers to assure that they support clinical care delivery, meet regulatory, compliance and billing requirements, optimize business operations, and provide a reliably excellent patient experience. Manage Business Services float/coverage staff deployed within the district. Work with colleagues across the Care Delivery districts to assure that business service staffing and scheduling are aligned to meet patient needs.
• For designated medical center(s) - Manage Business Services staff, including selection, training and development, performance management, recognition discipline and termination. Resolve service issues, including patient complaints, as they occur within assigned area.
• Staff Engagement and Development: Support all team members in achieving performance expectations and standards. Teach and monitor standard work for all front-line processes. Support a culture of excellent service and communication that positively influences staff engagement. Assure a safe, productive, and supportive work environment for all staff.
• Financial Stewardship & Productivity: Manage within resources allocated; make operational adjustments as needed to meet financial targets. For designated medical centers, manage and monitor all front-line revenue activities for clinical services, including patient registration, account set up and verification, insurance eligibility and prior authorization, medical necessity review and follow up, fee estimates, benefits and patient cost share responsibility communication and documentation, and collection of patient payments prior to service. Assure these processes are in place across the district.

Basic Qualifications:

Experience

• Minimum four (4) years of progressively responsible management experience.
• Minimum four (4) years of experience in a directly related field.

Education

• Bachelors degree in business, health care administration or related field or minimum four (4) years of experience in a directly related field.
• 
  High School Diploma or General Education Development (GED) required.
  
  

License, Certification, Registration

• N/A

Additional Requirements:

• Ability to lead and direct the activities of others.
• Ability to recruit, mentor, develop and engage staff, monitor performance standards, deliver results, holding staff accountable.
• Knowledge of health care business support operations, and applications to include medical services information and billing.
• Effective communication, collaboration and change management skills
• Ability to collaborate with others to achieve results.
• Analytical, decision making, problem solving skills.

Preferred Qualifications:

• Three (3) years of project/program management and/or implementation-related experience.
• Three (3) years of experience in process improvement.
• Three (3) years of progressively responsible management experience in a health care environment.
• Project management and implementation experience.
• Understanding of health care compliance and regulatory requirements.
• Financial management skills.
• Masters degree in business, health care administration or related field.

Primary Location: Washington,Seattle,Capitol Hill South Building
Scheduled Weekly Hours: 40
Shift: Day
Workdays: Mon, Tue, Wed, Thu, Fri
Working Hours Start: 08:00 AM
Working Hours End: 05:00 PM
Job Schedule: Full-time
Job Type: Standard Worker Location: Onsite
Employee Status: Regular
Employee Group/Union Affiliation: NUE-WA-04|NUE|Non Union Employee
Job Level: Manager with Direct Reports
Department: Renton Admin Baker - Rgnl Othr_Med Svcs Admin - 1130
Pay Range: $134400 - $173910 / year Kaiser Permanente is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not include the value of our total rewards package. Actual pay determined at offer will be based on years of relevant work experience, education, certifications, skills and geographic location along with a review of current employees in similar roles to ensure that pay equity is achieved and maintained across Kaiser Permanente. Travel: Yes, 15 % of the Time On-site: Work location is on-site (KP designated office, medical office building or hospital). Worker location must align with Kaiser Permanente's Authorized States policy. Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.
Requisition #: 1411362

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