Description

This position represents {6} openings.

Job Summary:

To provide high quality customer service via the telephone to Kaiser Permanente members and to assist patients in obtaining Specialty care and Ancillary Services throughout Kaiser Permanente and Network affiliates.
APPROVED @ 3/1/2018 OPEIU JEC MEETING

Essential Responsibilities:

• Verifies eligibility of both new and existing patients using the patient data when necessary, inputs data and obtains medical record numbers in accordance with pre-enrollment procedures.
• Schedules appointments by utilizing the appropriate scheduling applications at the request of patients and providers, in accordance with established specialty script for each department. Reviews physician orders to identify type of modality/exam to schedule appropriate appointment. Informs patients of appointment and gives pre-appointment instructions as necessary. Supports continuity of care for the Specialty Providers and Ancillary Service Departments. Helps process schedule changes, cancellations and rescheduling of appointments as necessary.
• Answers and screens telephone calls, takes messages, or forwards call as appropriate. Views internal and external referrals and network provider information, pharmacy, appointment history, benefit eligibility patient information, lab orders, x-ray orders/results to ensure timely receipt of images to specialists, provider schedules, provider notes for specific scheduling information as needed, and cancellation of appointments.
• Transfers calls to advice nurse as direct by script.
• Assists in coaching new employees when needed.
• Performs other duties as assigned.

Basic Qualifications:

Experience

• Minimum one (1) year of experience booking appointments in an electronic health record or similar appointment system.
• Per the National Agreement, current KP Coalition employees have this experience requirement waived.

Education

• High School Diploma or equivalent required.

License, Certification, Registration

• N/A

Additional Requirements:

• Type 35 WPM

Preferred Qualifications:

• Medical Terminology preferred.
• Experience in health care.
• Fast paced workplace experience.
• Detail oriented job experience.
• Computer work experience using multiple applications.
• Effective interpersonal and communication skills.

Primary Location: Virginia,Fairfax,Fair Oaks Medical Center
Scheduled Weekly Hours: 40
Shift: Day
Workdays: Mon, Tue, Wed, Thu, Fri,
Working Hours Start: 10:30 AM
Working Hours End: 07:00 PM
Job Schedule: Full-time
Job Type: Standard Worker Location: Remote
Employee Status: Regular
Employee Group/Union Affiliation: M40|OPEIU|Local 2
Job Level: Individual Contributor
Department: Fair Oaks Medical Center - Call Center Appointments - 1808
Pay Range: $26.45 - $38.92 / hour Travel: Yes, 5 % of the Time Remote: Work location is the remote workplace (from home) within KP authorized states. Worker location must align with Kaiser Permanente's Authorized States policy. Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.
Requisition #: 1398607

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