Description

Job Summary:

This position is represented by the OFN Technical bargaining unit. Functions as the primary coordinator for patient transfers, bed placement, ambulance ordering, and hospital coordination. Appropriately manages or triages all incoming calls to Regional Telephonic Medicine Center (RTMC) according to protocols. Supports clinical staff at the RTMC within their protocols and scope of practice, including all work associated with Virtual Hospital and Mobile Health Partnership program.

Essential Responsibilities:

• Answers all incoming calls to RTMC. Performs intake and triages information, directs all calls to the appropriate resources, including RTMC MD, Virtual Hospitalist Case Managers, and Mobile Health Partners program. Document all phases of patient transfers, referrals, critical labs and urgent appoints per protocol.
• Coordinates all ED transfers, inpatient bed placement and ambulance transport. Interfaces with Hospital HAS, PFC, bed board and Physicians to assess the hospital capacity and ability to accept the patient. Coordinates MD to MD consults for hospital admissions and transfers.
• Coordinates and tracks all patient ED visits and internalize appropriate repatriations under current protocols (Premanage, HOSCAP, etc.).
• Participates and assists with internal quality assurances, insurance verification, chart reviews and data entry.
• Maintains in-depth knowledge of all departmental policies and procedures as well as key hospital operations and emergency transport resources (such as Rotor wing, fixed wing, Critical Care Teams). Maintains awareness of community services and capacity of outside medical and hospital systems.
• Assist with other RTMC duties as needed.

Basic Qualifications:

Experience

• Minimum of two (2) years field experience working as an Oregon EMT-Intermediate or EMT-Paramedic from any state.

Education

• N/A

License, Certification, Registration

• N/A

Additional Requirements:

• Oregon, Washington or National certification as an EMT - Intermediate or EMT - Paramedic in state where assigned required upon hire/transfer. Five (5) years experience as an EMT - Intermediate or EMT-Paramedic may substitute for active certification. Experience within the last year as a KPNW RTMC Support Agent may substitute for required certification. Post hire into Support Agent Position, maintenance of the EMT Certification is optional.
• Excellent inter-personal and oral and written communications skills.
• Excellent multi-tasking ability.
• Effective in conflict resolution and team building.

Preferred Qualifications:

• Minimum two (2) years of experience working at Kaiser Permanente.
• Dispatch experience
• Electronic Medical Record experience
• Proficient in MS office programs, to include Word, Excel, and Access.

Notes:

• Mon-Sun variable days of week, holidays and weekends On Call

Primary Location: Oregon,Hillsboro,Tanasbourne Regional Contact Center
Scheduled Weekly Hours: 1
Shift: Variable
Workdays: Mon, Tue, Wed, Thu, Fri, Sat, Sun,
Working Hours Start: 12:00 AM
Working Hours End: 11:59 PM
Job Schedule: Call-in/On-Call
Job Type: Standard Worker Location: Remote
Employee Status: Regular
Employee Group/Union Affiliation: W02|AFT|Local 5017
Job Level: Individual Contributor
Department: HILLSBORO REGIONAL CONTACT CTR - Appointment/Reception - 1008
Pay Range: $28.96 - $36.78 / hour Travel: No Remote: Work location is the remote workplace (from home) within KP authorized states. Worker location must align with Kaiser Permanente's Authorized States policy. Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.
Requisition #: 1410227

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