Description

Job Summary:

Resolves new, non-routine problems for local quality control of timekeeping systems (e.g., KP TIME System) by reviewing pay period adjustments for accuracy and planning/scheduling the entering data in the TIME system from the paper TIME forms to finalize time cards for manager approval. Analyzes various issues or data to resolve new and non-standard issues of moderate scope by planning and scheduling for printing attendance calendars and analyzing reports for employees that are part of the Centralized Timekeeping Department. Ensures quality assurance for daily operations by independently communicating newly established business processes to clients and providing analytical research and program development for the system. Ensures that clients have current and accurate documentation (e.g., KRONOS timekeeping and payroll related materials) by following instructions. Conducts audit processes while working with National Timekeeping Compliance/Regional Reports/No-Pay Schedule (NPS) by following instructions for performing system and timecard audits for client areas. Resolves escalated customer inquiries with first call solutions by independently applying human resources (HR) knowledge, contract knowledge, judgment, and initiative while supporting the liaisons for National Payroll Services and KRONOS support teams regarding customer issues.

Essential Responsibilities:

• Pursues effective relationships across teams and/or the organization to obtain and share resources, information, and advice with coworkers and members. Listens to, addresses, and seeks performance feedback; acts as a mentor for less experienced team members. Pursues self-development; creates plans to capitalize on strengths and develop weaknesses; reviews others work to help them learn. Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in work; helps others adapt to non-routine situations. Identifies and responds to the needs of others to support the execution of varied work processes.
• Works within established procedures and practices to complete routine work assignments autonomously; follows instructions to complete novel or varied tasks. Collaborates with others to identify and implement appropriate solutions for routine and non-routine issues; escalates high-priority issues or risks; monitors progress and results. Supports the development of work plans to meet established priorities, deadlines, and expectations. Identifies, speaks up, and implements ways to address improvement opportunities within and across teams.
• Resolves new, non-routine problems for local quality control of timekeeping systems (e.g., KP TIME System) by: reviewing pay period adjustments for accuracy; planning and scheduling the entering of data in the TIME system from the paper TIME forms submitted and approving the final time card for submission; collaborating with cross-team peers and the broader organization to address timekeeping irregularities; and leveraging an advanced knowledge of relevant business practices to support the liaison for internal sources regarding Family Medical Leave Act/Leave of Absence (FMLA/LOA) timecard coding and pay discrepancies as needed.
• Analyzes various issues or data to resolve new and non-standard issues of moderate scope by: planning and scheduling the review of new and non-routine factors; printing attendance calendars and analyzing reports for employees that are part of the Centralized Timekeeping Department; and identifying trends independently.
• Ensures quality assurance for daily operations by: independently communicating newly established business processes to clients; providing analytical research and program development for the system independently; reviewing new and non-routine internal system controls; and adapting solutions for specific situations to comply with National Timekeeping and any contract agreements, pay practice standards, and union agreements as established by Labor Relations.
• Ensures that clients have current and accurate documentation (e.g., KRONOS timekeeping and payroll related materials) by: following instructions.
• Conducts audit processes while working with National Timekeeping Compliance/Regional Reports/No-Pay Schedule (NPS) by: following instructions received; following instructions to perform periodic system and timecard audits for client areas; and reconciling new and non-routine KRONOS and payroll audits.
• Resolves escalated customer inquiries with first call solutions by: independently applying human resources (HR) knowledge, contract knowledge, judgment, and initiative; supporting the liaison for National Payroll Services and KRONOS support teams regarding customer issues and independently ensuring that service standards are met; and providing ongoing education and information to customers and HR services as needed independently based on instructions received.

Minimum Qualifications:

• High School Diploma or GED, or equivalent AND Minimum three (3) years of experience working in a corporate or business office environment OR Minimum four (4) years experience working in a corporate or business office environment.

Additional Requirements:

• Knowledge, Skills, and Abilities (KSAs): Written Communication; Interpersonal Skills; Time Management; Service Focus; Conflict Resolution; Computer Literacy; Adaptability

Preferred Qualifications:

• Associate's degree in Business Administration, or related field.

Primary Location: California,Harbor City,South Bay Medical Center
Scheduled Weekly Hours: 40
Shift: Day
Workdays: Mon, Tue, Wed, Thu, Fri
Working Hours Start: 08:30 AM
Working Hours End: 05:00 PM
Job Schedule: Full-time
Job Type: Standard Worker Location: Onsite
Employee Status: Regular
Employee Group/Union Affiliation: NUE-SCAL-01|NUE|Non Union Employee
Job Level: Individual Contributor
Department: South Bay Med Center - Medical Office Administration - 0806
Pay Range: $31.73 - $41.03 / hour Kaiser Permanente is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not include the value of our total rewards package. Actual pay determined at offer will be based on years of relevant work experience, education, certifications, skills and geographic location along with a review of current employees in similar roles to ensure that pay equity is achieved and maintained across Kaiser Permanente. Travel: No On-site: Work location is on-site (KP designated office, medical office building or hospital). Worker location must align with Kaiser Permanente's Authorized States policy. Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.

For jobs where work will be performed in unincorporated LA County, the employer provides the following statement in accordance with the Los Angeles County Fair Chance Ordinance. Criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

Consistently supports compliance and the Principles of Responsibility (Kaiser Permanente's Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state, and local laws and regulations, accreditation, and licensure requirements (where applicable), and Kaiser Permanente's policies and procedures.

Models and reinforces ethical behavior in self and others in accordance with the Principles of Responsibility, adheres to organizational policies and guidelines; supports compliance initiatives; maintains confidences; admits mistakes; conducts business with honesty, shows consistency in words and actions; follows through on commitments.

Job duties with at least occasional or possible access to: (1) patients, the general public, or other employees; (2) confidential protected health information and other confidential KP information (including employee, proprietary, financial or trade secret information); (3) KP property and assets, for example, electronic assets, medical instruments, or devices; (4) controlled substances regulated by federal law or potentially subject to diversion.

Requisition #: 1394359

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