Description

Job Summary:
This Director level employee is primarily responsible for overseeing the monitoring and management of all enterprise systems, managing support for all enterprise systems, and managing and facilitating the implementation of planned hardware and software changes.

Essential Responsibilities:

• Directs the operation of multiple units and/or departments by identifying customer and operational needs; analyzing resources, costs, and forecasts and incorporating them into business plans; gaining cross-functional support for business plans and priorities; translating business strategy into actionable business requirements; obtaining and distributing resources; setting standards and measuring progress; removing obstacles that impact performance; guiding performance and developing contingency plans accordingly; and ensuring products and/or services meet customer requirements and expectations while aligning with organizational strategies.
• Demonstrates continuous learning and maintains a highly skilled and engaged workforce by aligning resource plans with business objectives; overseeing the recruitment, selection, and development of talent; motivating teams; preparing individuals for growth opportunities and advancement; staying current with industry trends, benchmarks, and best practices; providing guidance when difficult decisions need to be made; and ensuring performance management guidelines and expectations drive business objectives and results.
• Directs the management and monitoring of stability, availability, and performance of enterprise systems and systems in one or more additional IT domains (e.g., systems, applications, network, databases, storage, security).
• Directs team in providing all levels of support for all enterprise systems by overseeing the diagnosis, troubleshooting, and resolution of complex incidents to minimize system issues.
• Builds a network of partnerships with technical and project teams to resolve system problems and application-specific issues.
• Ensures adherence to and provides thought leadership for the modification of change management processes.
• Provides overall direction for the implementation of planned hardware and software changes into production environments.
• Oversees application-oriented administration and technical support for production and non- production environments
• Directs the coordination of timelines to ensure the delivery of appropriate, sustainable, and prompt solutions.
• Oversees the maintenance, modification, and documentation of complex and advanced applications.
• Oversees the development of guidelines to prevent and/or resolve recurring problems.
• Develops and improves programs to prioritize incident resolution.
• Oversees system configuration.
• Oversees the evaluation of new application packages and identification of anticipated systems requirements for planning purposes.
• Oversees communication with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback.
• Oversees the analysis of the impact of process or technical tool changes on existing processes, tools, and interfaces.
• Directs the installation, upgrade, or decommissioning of designated systems, products, and infrastructure.
• Directs complex performance tuning and optimization activities.
• Oversees user accounts, network or system rights, and access to systems and equipment, and updates policies, as necessary.
• Directs disaster recovery planning, testing, support, and activation activities.
• Directs the development of requirements, selection of vendors, and installation of systems.

Knowledge, Skills and Abilities: (Core)

• Ambiguity/Uncertainty Management
• Attention to Detail
• Business Knowledge
• Communication
• Constructive Feedback
• Critical Thinking
• Cross-Group Collaboration
• Decision Making
• Dependability
• Diversity, Equity, and Inclusion Support
• Drives Results
• Facilitation Skills
• Health Care Industry
• Influencing Others
• Integrity
• Leadership
• Learning Agility
• Organizational Savvy
• Problem Solving
• Short- and Long-term Learning & Recall
• Strategic Thinking
• Team Building
• Teamwork
• Topic-Specific Communication

Knowledge, Skills and Abilities: (Functional)

• Acts with Compassion
• Business Planning
• Client Focus
• Crisis Incident Management
• Demonstrating Personal Flexibility
• Getting Work Done Through Others
• Managing Diverse Relationships
• Mentoring and Coaching
• Organizational Skills
• Prioritization
• Relationship Building

Minimum Qualifications:

• Minimum four (4) years supervisory experience.
• Minimum two (2) years managing operating budgets and/or project financials.
• Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum eight (8) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.

Preferred Qualifications:

• Five (5) years system administration experience.
• Three (3) years of work experience in a role requiring interaction with executive leadership (e.g., Vice President level and above)

Primary Location: North Carolina,Greensboro,Greensboro Administration
Scheduled Weekly Hours: 40
Shift: Day
Workdays: Mon, Tue, Wed, Thu, Fri
Working Hours Start: 08:00 AM
Working Hours End: 05:00 PM
Job Schedule: Full-time
Job Type: Standard Worker Location: Flexible
Employee Status: Regular
Employee Group/Union Affiliation: NUE-IT-01|NUE|Non Union Employee
Job Level: Director/Senior Director
Department: KPIT ADMIN - HC RM CS GA WA CO MA - 9601
Pay Range: $147900 - $191400 / year Kaiser Permanente strives to offer a market competitive total rewards package and is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not reflect the full value of our total rewards package. Actual base pay determined at offer will be based on labor market data, internal alignment, and a candidate's years of relevant work experience, education, certifications, skills, and geographic location. Travel: Yes, 10 % of the Time Flexible: Work location is on-site at a KP location, with the flexibility to work from home. Worker location must align with Kaiser Permanente's Authorized States policy. Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.
Requisition #: 1434590

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