Description

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Manage patient communications and administrative tasks, including phone calls, scheduling support, prior authorizations, benefit verification, and chart preparation
• Support hearing aid services, including entering audiogram data, assembling devices, and preparing fitting documentation
• Oversee and assist with the hearing aid walk-in repair program for patients needing quick service
• Manage inventory and ordering, including receiving shipments and placing new or replacement orders
• Process hearing aid exchanges and returns
• Perform weekly calibration of audiology equipment to ensure accuracy and readiness

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Position may involve travel to additional locations as needed, such as Burlington, Quincy (primary site), and Dedham

Monday-Friday

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High school diploma or equivalent experience
• 1+ years of customer service experience
• Solid communication, organizational, and multitasking skills
• Basic computer proficiency

Preferred Qualifications:

• Experience working in an audiology or hearing aid setting
• Familiarity with hearing aid devices and software
• Troubleshooting skills for hearing aid devices or related equipment
  

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $25.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Requisition #: 2368086

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Requirements