Description

Essential Functions:

- Greet and assist patients that present.

- Working knowledge of Health Plan coverage types, for example (but not limited to) traditional, deductible, etc.

- Check in patient by following check-in policies and procedures and using the check-in systems of manual visit records

when the systems are down

- Check out patients by following check-out policies and procedures and using the check-out systems or manual visit

records when the systems are down, if applicable

- Follow appropriate procedures when registering exception-type patients such as non-members, out-of-area health plan members, Medicare, Medi-Cal, and industrial patients

- Assist patients by providing general information and explaining co-pays/applicable fees.

- Maintain the patient will-call area box, if applicable

- Communicate with clinical and business office staff as needed

- Cash Handling Reconciliation Deposit and handle cash according to the Cash Handling Responsibility Agreement.

- Perform other duties as required

Qualifications:

- High School Diploma/GED

- 6 months of work experience

- Ability to read and follow instructions, short correspondence, and memos

- Communicate with health care providers, staff, patients, and visitors

- Professional phone etiquette

- Ability to multi-task, organize, manage time, and prioritize work flow in a complex environment

- Knowledge and use of computer and computer keyboard

- Must be willing to work in a Labor Management Partnership environment

- Also refer to the detailed responsibilities outlined in the L29 Cash Handling Responsibility Agreement.


Primary Location: California,Fremont,Fremont Niles East Medical Offices
Scheduled Weekly Hours: 1
Shift: Day
Workdays: Mon, Tue, Wed, Thu, Fri, Sat, Sun
Working Hours Start: 06:00 AM
Working Hours End: 10:30 PM
Job Schedule: Call-in/On-Call
Job Type: Standard Worker Location: Onsite
Employee Status: Regular
Employee Group/Union Affiliation: A04|OPEIU|Local 29
Job Level: Entry Level
Department: Fremont Hospital - Med Ctr Admin Central Staff - 0206
Pay Range: $35.45 - $37.29 / hour Kaiser Permanente strives to offer a market competitive total rewards package and is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not reflect the full value of our total rewards package. Actual base pay determined at offer will be based on labor market data, internal alignment, and a candidate's years of relevant work experience, education, certifications, skills, and geographic location. Travel: No On-site: Work location is on-site (KP designated office, medical office building or hospital). Worker location must align with Kaiser Permanente's Authorized States policy. Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.
Requisition #: 1427982

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