Description

The Permanente Federation LLC (the Federation) is the national leadership and consulting organization for the eight Permanente Medical Groups (PMGs), which, together with the Kaiser Foundation Health Plans (KFHP) and Kaiser Foundation Hospitals (KFH), comprise Kaiser Permanente. The PMGs employ almost 23,000 physicians, approximately 90,000 nurses, other clinicians and staff, and provide care to over 12.2 million Kaiser Permanente members. The Federation works on behalf of the PMGs to optimize care delivery and advance Permanente Medicine - medicine that is patient centered, evidence based, technology enabled, culturally responsive, team delivered, and physician led. The Federation, based in Oakland, California, is dedicated to serving and leading Permanente Medicine, the Permanente Medical Groups, and Kaiser Permanente in support of our patients and members.

The people-of The Permanente Federation support each other in-creating an equitable, diverse, and inclusive culture. We-strive to be empathetic in our interactions with each other-and-learn-from-our-mistakes. We are committed to strengthening-our impact by-representing-the diverse population of patients and physicians we serve while-upholding a culture of fairness and acceptance.

SUMMARY:
The Executive Director, Clinical Operational Excellence at The Permanente Federation serves as the national liaison to the newly formed Permanente Clinical Operations Excellence community with a focus on driving operational excellence and accelerated improvement across all PMGs and Kaiser Permanente markets in support of consistent care excellence and affordability for our patients and members. Additionally, this Executive Director will provide Federation leadership to the Medicare Turnaround initiative including oversight and management of day-to-day relationships with Medicare LOB leadership and PMG Medicare leaders, This role will partner with PMG physician leaders and Medicare LOB leadership to improve care to our members, grow the program and improve cost structure. This role will be accountable for ensuring appropriate physician engagement to improve care and affordability for our patients and members and support Kaiser Permanente-s competitiveness in the Medicare Advantage line of business. This role provides essential direction and support to the Permanente Clinical Operational Excellence physician leaders and Permanente Medicare physician leaders. The Executive Director will provide leadership, executive project management and coordination across the clinical operational communities of practice and promotes information sharing within and among The Federation, the Permanente Medical Groups (PMGs) and KHFP/H. The Executive Director may also oversee team(s) of consultants to ensure alignment, buy-in, and coordination of diverse stakeholders to drive the development and implementation of clinical operational initiatives. Directs clinical operational priorities, organizational alignment, and prioritization of clinical operational initiatives. Drives the management of complex, cross-functional projects/programs and oversees the proactive monitoring and identification of client, project, program, and/or risks. Champions change management plans associated with initiatives. Oversees team members in the assessment of performance metrics to support clinical operational initiatives. Directs the work of project/program team members by overseeing the coordination of internal and/or external resources.

Essential Responsibilities:
- Serve as the operational excellence leader to accelerate clinical operational improvement and optimize integrated care delivery. Convene, consult and collaborate with physician leaders, operational leaders and subject matter experts, research key issues, collect and analyze quantitative and qualitative data, and develop strategic frameworks and operational playbooks/plans.
- Vet and lead clinical operational initiatives by defining and framing complex issues and translating needs, issues/risks, and ideas into effective strategies and action plans. Assess multi-faceted, sophisticated issues/risks and propose alternatives; lead collective problem solving and foster interactions to lead groups through problem solving. Influence subject matter experts and functional leaders to explore new opportunities and/or leverage KP-s capabilities.
- Provide staff leadership and expert consultation on the assessment, design, and development of clinical operational initiatives. Serve as a trusted advisor to executive physician leaders. Interface with Executive Medical Directors, Assistant/Associate Medical Directors, Chiefs of Service, executive administrative leaders and other operational leaders. Lead internal teams of analysts, consultants, managers, and content experts. Collaborate with other Federation departments and appropriately hand-off work.
- Oversee and direct analytical and project management in support of clinical operational excellence. Direct gathering of information and synthesize key issues, findings, and recommendations in written and verbal communications customized for specific audiences/needs. Develop project plans and timelines. Identify resource needs and obtain appropriate approvals/funding. Ensure reports and information are accurate, timely and consistent, and that they satisfy senior management needs. Facilitate steering committee discussions/presentations.
- Actively search/research solutions in the marketplace to address clinical operational needs to improve quality, increase patient/member satisfaction, and improve financial performance.
- Champion change management plans associated with clinical operational initiatives by leveraging and developing key stakeholder relationships to obtain support and buy in for changes. Partner with executive management, project/program champions, and operational owners to communicate and align improvement initiatives to accelerate and guide improvement. Empower stakeholders to embrace a change management mindset, understand intent and purpose, and foster a culture of change.
- Evaluate the effectiveness of clinical operational excellence initiatives pursued both in the near-term and long-term.

Basic Qualifications:
Experience
- Minimum six (6) years supervisory experience managing direct reports.
Education
- Bachelor's degree from an accredited college or university and Minimum twelve (12) years experience in clinical operations, consulting or a directly related field OR Master's degree in Business Administration, Public Health, Health Services Administration, or related field and Minimum ten (10) years experience in clinical operations, consulting or a directly related field OR Minimum fifteen (15) years experience in clinical operations, consulting, or a directly related field.
License, Certification, Registration
- N/A

Additional Requirements:
- N/A

TRAVEL & JOB LOCATION:
- Travel as required (approximately 10% of time)
- Position will be designated remote

PHYSICAL REQUIREMENTS: [Select the typical % of time per category below]:
- Seeing: Must be able to read reports, research documents and use a computer. 75-100%
- Hearing: Must be able to hear well enough to communicate with managers, co-workers and customers.75-100%
- Fingering/Grasping/Feeling: Must be able to write, type, use 10-key and phone system. 75-100%
- Sitting: Must be able to sit for extended periods of time. 75-100%
- Standing/Walking/Mobility: Must be able to stand to open files and operate office machines. Requires mobility between departments and to attend meetings. 25-49%
- Lifting/Pulling/Pushing: Must be able to lift and move up to 10lbs. 25-49%
- Climbing/Stooping/Kneeling 0-24%

WORK ENVIRONMENT:
General office environment: Work is generally sedentary in nature but may require standing and walking for up to 25% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.
Note: The statements herein are intended to describe the general nature and level of work being performed by the employee(s) assigned to the classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees so classified.

Preferred Qualifications:
- Experience with a Permanente Medical Group and/or Kaiser Foundation Health Plan/Hospital.
- Experience working with physicians and clinical operations leaders.
- Experience with business cases and financial performance.
- Experience in consulting in a strategic capacity on highly complex or highly visible projects, programs, or initiatives.
- Ability to implement large or complex projects or programs, including designing and evaluating for scale based on the size of implementation.
- Ability to manage ambiguity.
- Knowledge of process improvement and change management.
- Ability to facilitate meetings with work teams or management, deliver presentations to executive management.


Primary Location: California,Oakland,Ordway
Scheduled Weekly Hours: 40
Shift: Day
Workdays: Mon - Fri
Working Hours Start: 0800 PT
Working Hours End: 5:00 PT
Job Schedule: Full-time
Job Type: Standard
Employee Status: Regular
Job Level: Executive/VP
Department: Strategy & Corporate Development
Pay Range: $280000 - $320000 / year Travel: Yes, 5 % of the Time Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.
Requisition #: 1421715

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