Description

Duties:

1. Greet and assist patients that present. Follow appropriate patient registration/check-in policy and procedures.

2. Verify and/or update demographic information, for example Personal Physician Selection, Language Preference.

3. Working knowledge of Health Plan coverage types, for example (but not limited to) traditional, deductible, etc.

• Check in patients by following chick-in policies and procedures and using the check-in systems or manual visit records when the systems are down.
• Determine patient-s membership/benefits according to the benefit display.
• Create accounts as necessary, for example (but not limited to) workers- compensation, confidential. Etc.
• Capture and populate workers- compensation data on the correct screens and select the correct coverage as necessary.
• Manage electronic in-basket.
• Use notes function where applicable to document prepayments
• Obtain a patient medical record number when necessary.
• Order Health Plan cards as needed
• Collect co-pays and fees. Inform patients of available payment options.
• Generate appropriate encounter forms per procedure electronically or manually if the system is down.
• Direct patients to appropriate area after check-in process is completed.

4. Check out patients by following check out policies and procedures and using the checkout systems or manual visit record when the systems are down, if applicable.

5. Follow appropriate procedures when registering exception-type patients such as non-members, out-of-area health plan members, Medicare, Medi-Cal, and industrial patients.

• Initiate and complete required forms for all appointments per policy.
• Access necessary information from the fee schedule to determine appropriate fees based on CPT-4 and/or service codes in order to collect appropriate revenue.

6. Assist patients by:

• Explaining co-pays/applicable fees
• Providing facility directions
• Referring to other departments and administrative services for further information, e.g. Member Services, Medical Secretaries, and Business Office.
• Initiating and completing appropriate forms as needed, for example Release of Information, Patient Financial Responsibility, etc.
• Tracking referrals to specialty care by utilizing the consultation/referral system as needed in those areas where this responsibility currently exists for the individual in the classification. Where this responsibility is not part of an existing position, it cannot be added without written agreement as part of the LMP.
• Demonstrate knowledge of and application of Health Connect.

7. Maintain the patient will-call area box if applicable.

8. Communicate with clinical and business office staff as needed.

Cash Handling, Reconciliation and Deposit

1. Handle cash according to the Cash Handling Responsibility Agreement. Comply with all applicable cash handling policies and procedures (see reference list).

2. The registration designee is responsible for the safekeeping of change funds, all revenue collected during the shift, all assigned revenue documents, and all keys assigned for cash control.

3. Obtain, secure, and ensure sufficient denominations to provide change.

4. Reconcile shift and deposit fund according to the Cash Handling Responsibility Agreement.

5. Use correct procedures to document and report discrepancies.

Other

Working towards positive operational outcomes.

Perform other duties as required

Supervisory Responsibilities

This job has no supervisory responsibilities.

Compliance Accountability

Consistently supports compliance and the Principles of Responsibility (KP-S Code of Conduct) by maintaining confidentiality, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable Federal and State laws and regulations, accreditation and licensure requirements, and KP policies and procedures.

Education/License/Certification:

High School Diploma

Qualifications:

• 6 month work experience. Basic knowledge and use of computer and computer keyboard.
• Passing of a PC skill assessment.
• Ability to read and follow instructions, share correspondence, and memos.
• Communication with health care providers, staff, patients and visitors.
• Professional phone etiquette.
• Ability to multi-task, organize, manage time and prioritize workflow in a complex environment.
• Knowledge of computer and computer keyboard.
• Must be willing to work in a Labor Management Partnership environment.
• Also refer to the detailed responsibilities outlined in the appropriate Cash Handling Responsibility Agreement

Primary Location: California,Oakland,Oakland Broadway Medical Offices
Scheduled Weekly Hours: 1
Shift: Day
Workdays: Mon, Tue, Wed, Thu, Fri, Sat, Sun *Variable
Working Hours Start: 06:00 AM
Working Hours End: 06:15 PM
Job Schedule: Call-in/On-Call
Job Type: Standard Worker Location: Onsite
Employee Status: Regular
Employee Group/Union Affiliation: A04|OPEIU|Local 29
Job Level: Individual Contributor
Department: Oakland Hospital - Pathology/Lab-Clinical Lab - 0206
Pay Range: $40.02 - $42.09 / hour Kaiser Permanente strives to offer a market competitive total rewards package and is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not reflect the full value of our total rewards package. Actual base pay determined at offer will be based on labor market data, internal alignment, and a candidate's years of relevant work experience, education, certifications, skills, and geographic location. Travel: No On-site: Work location is on-site (KP designated office, medical office building or hospital). Worker location must align with Kaiser Permanente's Authorized States policy. Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.
Requisition #: 1423222

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