Description

Description:

Job Summary:

To support the Clinical Coordinator in providing high quality customer service for both internal and external customer services for both internal and external customers.

Essential Responsibilities:

• Provides direct patient care, triage member calls, makes patient call-backs for providers, performs patient teaching, and performs and assists with procedures (based on provider orders) and applicable regulatory laws.
• Coordinates patient care for hospital admissions, specialty referrals, IV care for AHC, new mom assessment protocol (OB), MCCP (Peds), and ancillary support departments.
• Makes monthly staffing schedules and day-to-day work assignments to department staff. Assesses workloads, on an on-going basis and makes special assignments, during peak and slow periods. Collects and codes department time sheets.
• Calls in staff to meet minimum staffing requirements, including authorizing overtime,
• coordinating with other clinical teams to cover staff shortages and processes provider schedule changes when delegated by the Clinical Coordinator.
• Handles difficult and problematic work situations, including resolving member issues.
• Serves as resource for other staff members by answering questions; orients new staff, and identifies staff needs for training (and provides in-service training as needed).
• Performs special projects as assigned by the CC.
• Routinely provides feedback to CC for staff performance, work habits, and barriers to efficient, high quality work.
• Assists development and revision of department procedures.
• Performs other related duties as directed.

Basic Qualifications:

Experience

• Minimum one (1) year of current experience in HMO or ambulatory setting with emphasis patient education is required.

Education

• N/A

License, Certification, Registration

• This job requires credentials from multiple states. Credentials from the primary work state are required at hire. Additional Credentials from the secondary work state(s) are required post hire.

• Registered Nurse License (Virginia) within 6 months of hire AND Registered Nurse License (Maryland) within 6 months of hire

OR

• Compact License: Registered Nurse within 6 months of hire

• Registered Nurse License (District of Columbia) within 6 months of hire
  

Additional Requirements:

• Demonstrated effective interpersonal and communications skills are required.
• Demonstrated knowledge of clinical systems and processes is required.
• Experience in IV Therapy is required.

Preferred Qualifications:

• Previous experience in a leadership role is preferred.
• Proficiency in the use of applicable computer software preferred.
• BSN is preferred.

Primary Location: Maryland,Timonium,Lutherville-Timonium Medical Center
Scheduled Weekly Hours: 40
Shift: Day
Workdays: Mon, Tue, Wed, Thu, Fri
Working Hours Start: 09:00 AM
Working Hours End: 05:30 PM
Job Schedule: Full-time
Job Type: Standard Worker Location: Onsite
Employee Status: Regular
Employee Group/Union Affiliation: M37|UFCW|Local 27
Job Level: Individual Contributor
Department: LUTHERVILLE-TIMONIUM MED CTR - Day Surgery - 1808
Pay Range: $52.34 - $65.92 / hour Kaiser Permanente strives to offer a market competitive total rewards package and is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not reflect the full value of our total rewards package. Actual base pay determined at offer will be based on labor market data, internal alignment, and a candidate's years of relevant work experience, education, certifications, skills, and geographic location. Travel: No On-site: Work location is on-site (KP designated office, medical office building or hospital). Worker location must align with Kaiser Permanente's Authorized States policy. Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.
Requisition #: 1419470

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