Description

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Reporting into the leader of the Workforce360 team within Enterprise Workforce Optimization, this role will be a key contributor in the workforce planning and management team engaging in exciting new client onboarding work to implement our best-in-class support models. The Sr. Workforce Planning Analyst/Lead will interact with other highly experienced workforce professionals to work across Optum's various businesses to engage with operational leaders to implement workforce support and collaborate to transition to steady state workforce management teams. Along the way the analyst will encounter new operational models across Optum's clinical, Rx, banking, care, revenue cycle, and many other businesses making for an exciting and ever-changing project list.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

As a Senior Workforce Planning Analyst/Lead on the Workforce360 (W360) team, you will be responsible for providing expert workforce management consultation by:

• Identifying solutions that maximize business productivity/efficiency
• Recommending best practices to operational leaders and collaborating on best-fit solutions amongst your peers and leaders
• Developing call/queue/back-office modeling
• Implementing standard enterprise solutions, such as scheduling, real-time monitoring, intra-day planning, short- and long-range forecasting and capacity planning, desktop analysis (DAA) and other tracking solutions
• Establishing baseline metrics on productivity from which to measure savings and efficiency gains
• Support positive WFM relationships with key leaders, evangelizing the benefits of leveraging an internal shared services workforce management expertise function
• Assisting in the monthly maintenance and updating of financial models
• Partnering in the enhancement of existing and development of new data visualizations involving multiple data sets across the organization
• Assessing monthly financial data, identifying trends, and communicating findings to leadership and/or relevant stakeholders
• Collaborating with our designated Finance partner and internal department leaders to assemble and submit quarterly forecast inputs
• As the front-door to Optum workforce planning and management (WFP+M) support, you would be part of a team that welcomes new operations or customers and introduces them to a centralized workforce operating model, lead projects to implement and operationalize workforce solutions, and handoff solutions to workforce management steady state teams for ongoing maintenance and support
• This is a complex, fast-paced, matrixed environment with a lot of moving parts. The challenge is in developing, enhancing, and maintaining operational information and models. You'll be expected to interpret and analyze large amounts of data from multiple sources and use it to tell a meaningful story.
  

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Undergraduate degree or 4 years equivalent experience
• 3+ years of workforce management or workforce planning experience
• 1+ years of experience presenting to senior leadership

Preferred Qualifications:

• Experience managing complex end-to-end projects, preferably as a project leader
• 1+ years of experience in consulting role
• Ability to influence and make recommendations to peer level staff and senior leaders
• Strong verbal and written communication skills
• Strong knowledge of WFM principles

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 to $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #GREEN

Requisition #: 2372666

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Requirements