Description

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Program Delivery Lead to drive the translation of patient experience insights into prioritized action and sustained performance improvement. This role owns the insight-to-action strategy, defining how survey feedback and analytics are operationalized through scalable workflows, clear accountability, and alignment with market and Stars priorities.

Humana seeks a Program Delivery Lead to drive the translation of patient experience insights into prioritized action and sustained performance improvement. This role owns the insight-to-action strategy, defining how survey feedback and analytics are operationalized through scalable workflows, clear accountability, and alignment with market and Stars priorities.

The Program Delivery Lead establishes the frameworks, processes, and adoption strategies that enable consistent, enterprise-wide activation of insights in partnership with transformation and operations teams. Success in this role requires strong strategic thinking, cross-functional influence, and the ability to connect data to measurable, long-term outcomes.

Key Responsibilities:

• Own and evolve the insight-to-action strategy, defining how insights are translated into consistent, measurable action across the enterprise

• Design and scale closed-loop feedback frameworks that enable consistent action across markets and provider partners

• Establish reporting and visibility standards, including dashboards, metrics, and activation expectations

• Align insight activation with market, provider, and Stars priorities to maximize business impact

• Drive adoption, accountability, and behavior change across stakeholders through clear processes and engagement

• Measure effectiveness of insight activation and continuously refine approaches to improve outcomes

Use your skills to make an impact

Required Qualifications

• Bachelor's degree in business, healthcare, analytics, or any field

• 7+ years of experience in strategy, operations, program management, or experience enablement

• Experience defining and operationalizing strategies that drive business outcomes

• Strong stakeholder management and cross-functional leadership skills

• Experience with performance measurement and continuous improvement

Preferred Qualifications

• Experience in healthcare, patient experience, or Stars programs (e.g., CAHPS, HOS)

• Experience building or scaling closed-loop feedback or insight activation models

• Master's degree

Additional Information

To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.

Satellite, cellular and microwave connection can be used only if approved by leadership.
Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for you.

Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from [email protected] with instructions on how to add the information into your official application on Humana's secure website.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$115,200 - $158,400 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 06-25-2026
About us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer atHumana.comand atCenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Requisition #: R-419050

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