Description

Become a part of our caring community
Humana Healthy Horizons looking for a Senior Provider Survey Professional to manage provider satisfaction surveys in the Medicaid segment and enhance provider experience. Reporting to the Director, responsibilities include coordinating with market teams to implement NCQA and state-mandated surveys, developing and updating provider scripts, extracting provider data samples, collaborating on script and data reviews, partnering with vendors, analyzing survey results, and supporting improvement plans. The role requires independent work and strong project management skills to ensure effective survey execution.

Main responsibilities:

• Develop provider satisfaction survey tools to support efficient and effective survey execution
• Maintain documentation in accordance with state, market, and operational requirements
• Request provider survey sample populations and prepare data files for vendor distribution
• Review survey results to ensure they meet required formatting standards
• Meet regularly with market teams to review survey scripts and provider satisfaction results
• Share findings and collaborate with Medicaid market teams to align on improvement plans
• Partner across markets to identify and implement best practices that enhance the provider experience
• Create standardized templates and document processes for internal team resources, including policies and procedures

Use your skills to make an impact

Required Qualifications

• Bachelor's Degree
• 3+ years of data analysis experience
• 2+ years' experience with provider satisfaction surveys or survey methodologies
• 2+ years project management experience
• Experience with survey data
• Healthcare experience
• Experience operating in a matrixed environment and coordinating across several departments.

Preferred Qualifications

• MBA
• Contract experience to ensure operations are compliance following contract requirements
• Experience with Medicaid policies or health plans

Additional Information

• Workstyle: Remote
• Typical Workdays/Hours: Monday - Friday; 8:00am - 5:00pm, Eastern Standard Time (EST)
• Travel: Up to 10% outside of your home state.

Interview Format

As part of our hiring process for this opportunity, we will use an interviewing technology called HireVue to enhance our hiring. HireVue allows us to quickly connect and gain valuable information from you about your relevant experience at a time that is best for your schedule.

Work at Home Criteria

To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$78,400 - $107,800 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 05-07-2026
About us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer atHumana.comand atCenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Requisition #: R-414371

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