Description

Job Summary:
In addition to the responsibilities listed below, this position is responsible for responding to routine and some non-routine employee requests for information; entering, processing, and retrieving employee and other human resources-related information in records (e.g., benefits, disability, transfers, workers compensation), with limited supervision; following instructs to batch, sort, and categorize incoming packages based on priority levels and document type; batching, scanning, and indexing information packages (e.g., employee questionnaires, applications, subpoenas, terminations), validating the information, and producing requested documents; manages the indexing of files correctly in the event of receiving anonymous documents, sending the files to queue for correction, and indexes unclassified documents with little supervision; assisting with clerical support (e.g., filing, file requests, photocopying, mailing, and word processing) as needed; helping to send routine fulfillment/employee benefit packets to employees.

Essential Responsibilities:

• Pursues effective peer relationships within and across teams to obtain and share resources and information. Listens to, addresses, and seeks performance feedback; acts as an informal resource for less experienced team members. Actively seeks new relevant knowledge and skills based on strengths and weaknesses; reviews others work to help others learn. Adapts to change, challenges, and feedback with minimal guidance; demonstrates flexibility in work. Assesses and responds to the needs of others to support completion of work tasks.
• Follows instructions to complete routine and non-routine work assignments with limited supervision. Collaborates with others to recommend appropriate solutions for routine and non-routine issues; escalates complex issues; communicates progress and information. Supports the completion of priorities, deadlines, and expectations. Identifies and speaks up for ways to address improvement opportunities within ones team.
• Applies methodology to mail distribution by: receiving, sorting, filtering, and delivering inter-department and external mail, with limited supervisors guidance; applying working knowledge of relevant tools to document mail data (e.g., incoming packages) with limited guidance; searching for packages that were not received, with limited guidancepreparing outgoing mail (e.g., ensuring postage is acquired and in stock) following instructions while also posting, delivering, and sorting outgoing mail; and distributing certified mailing leveraging an understanding of mail software (e.g., Walz) to obtain address information and to track the certification of receipt electronicallyand searching for and resolving basic issues with packages that were not received.
• Leverages working knowledge in shipping tasks by: following internal and external shipping standards; preparing (pack, label, and stock/restock) shipments and materials for outgoing mail to all mail carriers (USPS, DHS, UPS, FedEx) with limited supervision; and following instructions regarding changes to shipping standards for improvements to efficiency in preparation process, with general direction from manager.
• Applies expense management methodology by: engaging in documenting, as needed; and determining most cost-efficient decision when choosing from a selected group of vendors for shipping, while taking into considerations the packages priorities.
• Carries out routine inventory management by: tracking, ordering, stocking, and responding to requests for supplies.
• Contributes to vendor relationships by: identify issues with vendor equipment and escalating to supervisor or Facilities for repairs or replacements, as needed; and partnering with teams to escalate work to vendors.
• Applies standards and policies for communication to members/doctors/employees by: applying processes knowledge to handle requests for information from members/doctors/employees by following KP information distribution and industry guidelines, with limited instruction from senior colleagues; and distributing some information to necessary parties with direction and some clearance from senior employees if needed.

Knowledge, Skills and Abilities: (Core)

• Ambiguity/Uncertainty Management
• Attention to Detail
• Business Knowledge
• Communication
• Critical Thinking
• Cross-Group Collaboration
• Decision Making
• Dependability
• Diversity, Equity, and Inclusion Support
• Drives Results
• Facilitation Skills
• Health Care Industry
• Influencing Others
• Integrity
• Learning Agility
• Organizational Savvy
• Problem Solving
• Short- and Long-term Learning & Recall
• Teamwork
• Topic-Specific Communication

Knowledge, Skills and Abilities: (Functional)

• Data Privacy
• Information & Data Security
• Information Systems
• Computer Literacy
• Customer Experience
• Maintain Files and Records
• Organizational Skills
• Service Focus
• Time Management

Minimum Qualifications:

• High School Diploma or GED, or equivalent AND minimum two (2) years of experience working in a corporate or business office environment OR Minimum three (3) years experience working in a corporate or business office environment.

Preferred Qualifications:

• Three (3) years experience working in a corporate or business office environment.
• Two (2) years of experience in shipping and receiving, as a mail clerk, using mail systems (e.g., UPS, FedEx, DHL) or a related field.

Primary Location: California,Pleasanton,Pleasanton Tech Cntr Building F
Scheduled Weekly Hours: 40
Shift: Day
Workdays: Mon, Tue, Wed, Thu, Fri
Working Hours Start: 08:00 AM
Working Hours End: 04:30 PM
Job Schedule: Full-time
Job Type: Standard Worker Location: Onsite
Employee Status: Regular
Employee Group/Union Affiliation: NUE-PO-01|NUE|Non Union Employee
Job Level: Individual Contributor
Department: Po/Ho Corp - EmSvc EDM - 0308
Pay Range: $24.27 - $31.41 / hour Kaiser Permanente strives to offer a market competitive total rewards package and is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not reflect the full value of our total rewards package. Actual base pay determined at offer will be based on labor market data, internal alignment, and a candidate's years of relevant work experience, education, certifications, skills, and geographic location. Travel: No On-site: Work location is on-site (KP designated office, medical office building or hospital). Worker location must align with Kaiser Permanente's Authorized States policy. Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.
Requisition #: 1428799

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