Description

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together

UnitedHealthcare is committed to simplifying the health care experience, creating healthier communities, and removing barriers to quality care. As part of the Global Vendor Strategy & Partner Management organization, this role supports a critical function responsible for ensuring financial integrity, operational alignment, and performance oversight across a large-scale call center outsourcing portfolio.

The Senior Analyst serves as an individual contributor with advanced analytical responsibilities and a high degree of autonomy. This role owns complex financial and operational workflows, including vendor invoice validation, forecasting, accrual development, and reconciliation, ensuring alignment between contractual terms, workforce activity, and financial outcomes.

This position operates at the intersection of Finance, Operations, Workforce Management, and Vendor Management. The Senior Analyst is expected to independently manage deliverables, influence cross-functional stakeholders, and translate complex data into actionable insights that support both operational execution and long-term strategic planning.

This role is critical to ensuring financial discipline, operational alignment, and strategic vendor management across a high-impact outsourcing portfolio. The Senior Analyst directly influences cost accuracy, forecasting reliability, and vendor performance outcomes-making it a key enabler of both operational success and long-term business strategy.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities:

Vendor Financial Oversight & Controls

• Lead end-to-end vendor invoice validation, reconciliation, and issue resolution, ensuring accuracy and adherence to contractual agreements
• Develop and manage accruals, forecasts, and financial projections utilizing operational data, workforce inputs, and contract structures
• Establish and maintain scalable financial controls and reconciliation processes to improve transparency, consistency, and audit readiness
• Identify, investigate, and resolve discrepancies across multiple data sources (e.g., vendor reporting, workforce management systems, financial systems)
  

Advanced Analytics & Modeling

• Design and maintain advanced AI-driven financial and operational models to support cost forecasting, capacity planning, and performance tracking
• Translate workforce planning inputs (e.g., Erlang modeling, IEX outputs) into financial implications and business insights
• Build advanced models, calculators, templates, and simulations by integrating statistical methods with AI/ML algorithms
• Leverage automation and advanced analytics techniques to improve data accuracy, efficiency, and scalability of reporting processes
  

Business Strategy & Insight Delivery

• Synthesize complex datasets into clear, executive-ready insights to support short-term operational decisions and long-term planning
• Present findings and recommendations to stakeholders across Finance, Operations, and Vendor Management functions
• Support business case development, vendor strategy initiatives, and operational planning activities
• Serve as a key analytical resource bridging strategy, planning, and execution across cross-functional teams
  

Contracting & Vendor Performance Support

• Develop subject-matter expertise in vendor contracts and Statements of Work (SOWs), ensuring financial outputs align with contractual terms
• Support contract development through pricing analysis, financial modeling, and performance metric design
• Conduct regular vendor calibrations and performance discussions to ensure alignment and continuous improvement
• Identify cost optimization opportunities and performance improvement actions across vendor engagements
  

Process Improvement & Execution Excellence

• Evaluate existing processes and identify opportunities to improve data integrity, reporting accuracy, and operational efficiency
• Develop and implement scalable solutions to address complex, non-standard business challenges
• Operate with minimal guidance while managing multiple priorities and delivering high-quality outputs in a fast-paced environment
• Influence stakeholders and provide guidance to peers through expertise and analytical insight

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 5+ years of experience in financial analysis, forecasting, reconciliation, and/or budgeting within complex operational environments
• Experience in call center operations, workforce management, or vendor management environments
• Advanced proficiency in Excel and financial modeling
• Experience working with workforce management tools (e.g., IEX) and operational reporting systems
• Proven solid problem-solving skills with experience managing multiple priorities and resolving data discrepancies
• Demonstrated ability to communicate complex analysis clearly and effectively to diverse stakeholders
• Experience working cross-functionally with internal and external partners

Preferred Qualifications:

• Experience interpreting vendor contracts and translating requirements into operational and financial models
• Experience with Genesys or call routing optimization platforms
• Background in process improvement, automation, or advanced analytics techniques

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $ $91,700 to $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Requisition #: 2362755

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Requirements