Description

Become a part of our caring community
The Senior Insurance Product Content Professional manages the end-to-end creation, maintenance, and compliance of Medicare member documents, with a focus on Integrated DSNP Provider Directories. You will ensure message consistency across various media and involve complex issue analysis requiring comprehensive evaluation of variable factors. You will support Humana's Digital Customer Experience Technology Strategy and the Customer & Provider Service Domain goals.

Key Responsibilities

Provider Directory Strategy & Lifecycle Management

• Contribute to the development of the multi-year strategy for integrated DSNP provider directories, ensuring alignment with enterprise objectives such as regulatory compliance, customer trust, and operational efficiency
• Manage the end-to-end lifecycle of provider directories, including initial setup, ongoing data updates, quality assurance, and monthly CMS-compliant refreshes
• Maintain the directories as the source of provider information across member touchpoints and channels

Content Development, Compliance & Optimization

• Oversee the creation, review, and publication of directory content, ensuring accuracy, clarity, and compliance with CMS and state regulations
• Implement and document processes for regular content updates in response to benefit, regulatory, and product changes
• Provide expert counsel on directory production techniques, applying modern content management systems and AI-driven tools

Project Management & Integration

• Coordinate project management activities by sequencing milestones, organizing resources, and tracking deliverables in collaboration with cross-functional teams and external vendors
• Coordinate integration of directory data with relevant customer and provider service platforms, supporting real-time information sharing and enhanced agent experience

Cross-Functional Collaboration & Stakeholder Engagement

• Partner with Legal, Compliance, Product, Marketing, and Digital teams to ensure regulatory adherence and business alignment
• Establish and maintain governance models and operating rhythms for directory management, change control, and quality assurance
• Facilitate communication, documentation, and knowledge transfer among partners

Measurement & Continuous Improvement

• Monitor KPIs related to directory accuracy, make updates as needed ensuring compliance effectiveness and operational performance
• Analyze data quality, process efficiency, and stakeholder feedback
• Identify opportunities to reduce operational friction and increase compliant activation of provider data

Use your skills to make an impact

Required Qualifications

• 3 years in product development, directory/content management, or compliance-driven document review
• Experience gathering, validating, and managing information from multiple partners
• Proficiency in Microsoft Excel with the ability to quickly learn new applications
• Strong collaboration skills, with demonstrated ability to manage competing timelines and priorities among cross-functional teams
• Experience facilitating meetings and translating complex requirements to clear business value

Preferred Qualifications

• Bachelor's Degree
• Experience with DSNP, Medicare, or Medicaid products and regulatory environments
• Background in qTest or similar testing tools
• PMP or equivalent Project Management certification
• Familiarity with omnichannel content delivery, customer journey mapping, and digital experience platforms (e.g., Salesforce, Adobe)
• Experience in highly regulated healthcare environments, with an understanding of compliance-driven content management

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$71,100 - $97,800 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 05-11-2026
About us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer atHumana.comand atCenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Requisition #: R-414535

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