Description

This position is National Remote. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together

This role is critical to Financial Protection Operations by providing leadership to the PFL operations team, driving team development, supporting culture and DE&I initiatives, as well as, supporting service excellence. The PFL Supervisor is responsible for leading a team of Specialists who process PFL Claims. The candidate will work to improve quality and exceed service level agreements, support and lead pilots and process improvements. This will include supporting new hire interviewing, selection, and onboarding; and sharing best practices and leveraging leadership insights to coach and manage team to achieve goals. The candidate will support escalations, leadership inquiries and all HR functions.

This position is full-time (40 hours / week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm. It may be necessary, given the business need, to work occasional overtime.

Primary Responsibilities:

Coaching and Development-70%:

• Provide meaningful development time for in-depth conversation
• Coach specialists during 1-1 sessions
• Conduct performance management discussions
• One off escalated issues requiring leadership review/signoff
• Supervisor calls/escalations
• Leverage insights to coach and manage team appropriately to achieve goals
• Leverage training resources to help apply claims processes/procedures appropriately
• Ongoing review of processes and procedures, recommend and implement changes and enhancements
• Identify process gaps, recommend solutions, implement and communicate changes

Team Culture and Engagement-15%:

• Encourage and participate in engagement activities
• Drive DE&I initiatives
• Advance team culture, understand and communicate enterprise purpose
• Support and lead pilots and process improvements
• Lead team meetings with directs
• Attend, facilitate and/or participate in leadership forums

Leadership Administrative Duties-15%:

• HR related reporting (Overtime, PTO, pending corrective action and MAPS)
• Time sheet approvals, secure access approval (annual/bi-annual)
• New hire interviewing and selections
• Emails and ad hoc issue management
• FMLA, LOA, or anything HR related
• Communicate and collaborate with internal and external stakeholders to resolve issues

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• 5+ years of experience analyzing and solving problems in an office, claims OR customer service environment
• 2+ years of experience handling Paid Family Leave claims, with working knowledge of PFL products, policy provisions, and claims adjudication processes
• 1+ years of supervisory / leadership experience
• Proficiency with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
• Proficiency with Windows PC applications and Microsoft Office products including Microsoft Word (ability to create, edit, save, and send documents), Microsoft Excel (create, edit, save documents and spreadsheets) and Microsoft Teams (chat function, creating teams channels)
• Ability to work full-time (40 hours / week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm. It may be necessary, given the business need, to work occasional overtime.

Preferred Qualifications:

• 2+ years of claims, appeals OR grievance experience
• Experience providing feedback, coaching, and explanations to others including mentorship

Telecommuting Requirements:

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $60,200 - $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.


Requisition #: 2366843

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Requirements